ANGELA ANDONOVSKA
READING,West Berkshire
Summary
Detail-oriented and customer service-oriented professional with extensive receptionist experience and proficiency in Microsoft Office Suite. Demonstrates exceptional multitasking efficiency, tact, and diplomacy, ensuring confidentiality management and sensitivity to privacy. Skilled in GP software and knowledgeable about NHS systems, with a strong focus on organisation, prioritisation, and maintaining office records. Committed to enhancing office administration through excellent telephone etiquette and attention to detail.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
GP Receptionist/Administrator
Wargrave Surgery
Wargrave, Wokingham
12.2024 - Current
- Prescribed medications to manage patients' symptoms effectively.
- Completed paperwork accurately and efficiently to meet NHS guidelines whilst reducing administrative costs.
- Led regular practice meetings fostering environment conducive to teamwork and mutual respect.
- Managed high caseload with strong organisational skills.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Assisted with administrative tasks, improving overall functionality of office.
- Upheld confidentiality with sensitive information handling procedures.
- Completed data entry tasks whilst adhering to strict deadlines.
- Managed phone calls, resulting in effective communication flow within company.
- Handled appointment scheduling to ensure smooth daily operations.
- Administered mail distribution process, ensuring each department received its correspondence in timely manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
Supervisor (Part Time)
Thames Lido
Reading, West Berkshire
07.2022 - Current
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Fostered positive work culture to boost employee morale.
- Provided constructive feedback to staff for improved performance levels.
- Optimised productivity by developing efficient cleaning schedules.
- Maintained high standards of cleanliness by supervising daily site cleaning operations.
- Delegated tasks according to individual strengths leading to optimal results.
- Ensured safe working conditions for staff by implementing health and safety guidelines.
Administrator-Project B.O.B
Medacs healthcare -BLUE ARROW
Reading, West Berkshire
05.2021 - 12.2021
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Facilitated internal communications with clear and concise memos and bulletins.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Increased efficiency of document retrieval with a well-organised filing system.
- Support the vaccinator in the delivery of the vaccination.
- Provide administrative support to the vaccination site's staff.
- Ensure all paperwork has been provided pre-vaccination by the citizen, check identity
& confirm vaccine details (type, date, time). - Oversaw database to maintain updated records and accuracy.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Checked in visitors and provided appropriate passes and security clearances.
- Safeguarded sensitive data, following established protocols to protect privacy.
Administrator - Penta Hotel
Blue arrow
Reading, West Berkshire
04.2021 - 07.2021
- Answering Phone - relaying messages to the operations team - general administrative
tasks - supporting the hotel manage covid guest - working from the back office. - Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Warehouse supervisor
Amazon
Reading, West Berkshire
09.2020 - 07.2021
- Maintained warehouse layout and organisation for maximum efficiency.
- Resolved operational issues promptly, minimising disruptions in workflow.
- Reduced downtime by scheduling preventative maintenance on machinery.
- Delivered quality assurance by enforcing company policies and standards.
Customer service
SPRINKLES GELATO
Reading, West Berkshire
05.2019 - 09.2020
- Delivered exceptional customer service, resolved investor queries promptly.
- Delivered exceptional customer service to guarantee satisfaction.
- Enhanced customer service for improved client satisfaction.
- A reliable and responsible attitude.
- Dealing with phone calls/Replying on emails.
- Cash Handling.
Manager /Owner
BUTIK FENSI MACEDONIA
Resen , Macedonia
08.2016 - 12.2018
- Facilitated staff training, resulting in better customer service.
- Identified growth opportunities through comprehensive market research.
- Delivered high-quality products to increase customer satisfaction.
- Fostered a positive work environment with regular team-building activities.
- Dealing with customer queries and complaints.
- Serving customer.
- Maximizing profitability and setting sales targets including motivating staff to do so.
- Managing budget.
- Recruiting, training, supervising and appraising staff.
- Overseeing pricing and stock control.
Education
Bachelor of education-Teacher - Languages-English and Macedonian
Pedagogical Faculty Bitola Macedonia
Bitola, Macedonia 09.2011 - 06.2016
SVQ Level 2: Cyber Security - IT
Basingstoke college
Basingstoke, Hampshire 09.2024 - 03.2025
Skills
- Microsoft office suite proficiency
- Multitasking efficiency
- GP software proficiency
- Knowledge of NHS systems
- Receptionist experience
- Sensitivity to privacy
- Confidentiality management
- Office administration
- Customer service-oriented
- Tact and diplomacy
- Attention to Detail
- Organisation and prioritisation
- Telephone etiquette
- Maintaining office records
- Triage and prioritisation
Affiliations
- Reading
- Sports
- Volunteering
- Painting
- Travel
Certification
- Safeguarding Children (Level 1)
- First Aid
- Supporting People with a Learning Disability – Tier 1
- Equality and Diversity
- Accessible Information Standard
- Safeguarding Adults (Level 1)
- Health Navigation
- Anaphylaxis
- Bullying and Harassment
- Counter Fraud
- Dementia Awareness
- Chaperoning
- Fire Safety
- Carer Awareness
- Whistleblowing
- Complaints
- Office Safety
- Conflict Resolution
- Principles of Health and Safety
- Display Screen Equipment
- Moving and Handling (Non Clinical)
- Electrical Safety
- Accident and Incident Reporting
- GDPR Awareness
- Hand Hygiene
- Infection Prevention and Control - Tier 1
- Customer Care
- Consent
- Legionnaires' Disease
- Information Governance
Languages
English
Proficient (C2)
Macedonian
Native
Serbian
Advanced
Croatian
Upper intermediate
Timeline
GP Receptionist/Administrator
Wargrave Surgery
12.2024 - Current
SVQ Level 2: Cyber Security - IT
Basingstoke college
09.2024 - 03.2025
Supervisor (Part Time)
Thames Lido
07.2022 - Current
Administrator-Project B.O.B
Medacs healthcare -BLUE ARROW
05.2021 - 12.2021
Administrator - Penta Hotel
Blue arrow
04.2021 - 07.2021
Warehouse supervisor
Amazon
09.2020 - 07.2021
Customer service
SPRINKLES GELATO
05.2019 - 09.2020
Manager /Owner
BUTIK FENSI MACEDONIA
08.2016 - 12.2018
Bachelor of education-Teacher - Languages-English and Macedonian
Pedagogical Faculty Bitola Macedonia
09.2011 - 06.2016
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