Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Eilidh McNair

Lenzie,East

Summary

Offering strong interpersonal and communication skills, coupled with keen attention to detail and proactive attitude. Knowledgeable about customer service principles and techniques, with focus on creating positive customer experiences. Ready to use and develop problem-solving, teamwork, and time-management skills in a pilot role. Along with being dependable and vigilant with extensive experience in safety, I'm able to monitor and observe situations to maintain a secure environment. I can keep calm and professional under pressure to meet demands in emergency scenarios.

Overview

1
1
year of professional experience

Work History

Customer team member

Co-op Food
Lenzie, East Dunbartonshire
07.2024 - Current
  • Maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
  • Boosted store morale by fostering a team-based environment.
  • Improved customer service by answering inquiries accurately and swiftly.
  • Trained new team members for smooth transition into the role.

Lifeguard

Michael Jamieson Swim academy
Clydebank, West Dunbartonshire
09.2023 - 06.2024
  • Patrolled assigned areas to maintain safe customer environments.
  • Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
  • Deescalated situations and behaviours before they got out of hand.
  • Conducted safety drills and simulations to ensure preparedness for emergencies.
  • Directed safe movements of large groups.
  • Trained regularly to maintain excellent fitness levels to meet physical job demands.
  • Observed swimmers attentively, quickly responding to risks and concerns.

Education

Scottish Qualifications Certificate -

Lenzie academy
Lenzie, East Dunbartonshire
08/2023 - 05/2024

Scottish Qualifications Certificate -

Lenzie academy
Lenzie, East Dunbartonshire
08/2024 -

Skills

  • Stress tolerance
  • Decision making during emergencies
  • Critical-thinking
  • Proactive initiative
  • Punctuality and reliability
  • Public speaking
  • Mental resilience
  • Physical stamina

Affiliations

  • Swimming Physics

Accomplishments

    I achieved a 'Young Leaders' qualification for the Scottish Swimming Association, which then lead me to further progress to become a ‘Scottish Swimming Ambassador'.

    At the last two years of my 13 year swimming career at Milngavie & Bearsden swimming club, i was a-pointed club captain due to my successful interview and keenness of being a leader.

    While attending high school, i took the initiative to become a ‘well-being ambassador' and teach younger years of the school the importance of mental health and keeping themselves safe.

References

References available upon request.

Timeline

Customer team member

Co-op Food
07.2024 - Current

Lifeguard

Michael Jamieson Swim academy
09.2023 - 06.2024

Scottish Qualifications Certificate -

Lenzie academy
08/2023 - 05/2024

Scottish Qualifications Certificate -

Lenzie academy
08/2024 -
Eilidh McNair