Eilidh Lorkin
Auchterarder
Summary
Customer-focused professional with extensive experience in hospitality and coaching. Specialises in behavioural management, progress monitoring, and motivation. Skilled in first aid, CPR, hygiene compliance, and team collaboration. Manages time effectively and handles complaints to enhance guest experiences, contributing to organisational success.
Overview
2
2
Languages
1
1
Certification
6
6
years of post-secondary education
4
4
years of professional experience
Work history
Food & Beverage Assistant
Wyndham Duchally Country Estate
2024.09 - Current
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Delivered food and drinks promptly in high-pressure environments, ensuring high levels of customer satisfaction.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Took orders and utilised upselling techniques to enhance customer engagement with additional products.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Maintained safe hygiene and food handling standards for full compliance.
- Facilitated a positive team atmosphere, supporting colleagues during peak times to manage workload.
- Trained new team members, enhancing overall team proficiency and service quality.
- Processed cash and card payments, providing correct change for cash purposes.
- Maintained cleanliness of glassware, contributing to a professional presentation for events.
- Reset tables promptly after guests to uphold a professional dining atmosphere.
- Assisted in setting up for events and special occasions, arranging tables and decorations as per requirements.
- Monitored stock levels of food and beverage items, coordinating with kitchen staff for replenishments.
Assistant Gymnastics Coach
Auchterarder Gymnastics Club
2022.11 - Current
- Teach gymnasts of varying abilities, targeting training programmes to suit age, and capability.
- Adapt sessions to cater to individuals with varying ranges of ability.
- Set up gymnastics circuits and side stations in accordance with a weekly theme, and lesson plans.
- Set up and check gymnastics equipment and props before sessions.
- Observed large groups of pupils to ensure safety and maintain secure gymnastic lesson environments.
- Administer first aid and complete incident reports.
- Addressed injuries promptly using paediatric first aid knowledge, coordinated with medical providers.
- Partnered with trainers to enhance coaching strategies. and other coaches to prepare training plans for optimum practice.
- Cultivated positive rapport with parents and carers, providing regular updates on students' progress and performance.
- Complete written registers to track attendance and payments.
- Cooperated with colleagues to ensure cleanliness and safety of facilities. to keep the facilities clean and safe, adhering to regulations, and Club procedures.
Education
Scottish Qualifications Certificate - SQA Highers and National 5
The Community School of Auchterarder
Auchterarder, Scotland 2020.01 - 2026.01
Skills
- Food handling compliance
- Sanitation standards
- Order accuracy
- Emergency response skills
- Emergency response
- Customer service
- Customer engagement
- Customer interaction
- Bar service
- Table setting standards
- Event catering
- Event preparation
- Service training
- Time management
- Stamina under pressure
- Team collaboration
- Team support
- Conflict resolution
- Communication
- Complaint handling
- Health and safety
- Team support
Certification
- First Aid Certificate (2023)
- PVG disclosure Scotland (2024)
- Child wellbeing and protection in sport qualification (2026)
HOBBIES & INTERESTS
Competitive artistic gymnast with a track record of representing Scotland in multiple competitions over the past four years alongside my coaching role., I'm passionate about traveling, experiencing diverse cultures, and building meaningful connections with people around the world.
Languages
French
Elementary
English
Native
Timeline
Food & Beverage Assistant
Wyndham Duchally Country Estate
2024.09 - Current
Assistant Gymnastics Coach
Auchterarder Gymnastics Club
2022.11 - Current
Scottish Qualifications Certificate - SQA Highers and National 5
The Community School of Auchterarder
2020.01 - 2026.01