Michael Simonaitis

Food & beverage assistant

Bromley Court Hotel

London

06.2022 - Current

Completed daily set up and pack down duties, cash counting and stock replenishing.
Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
Placed orders and processed payments in EPOS systems, maintaining efficient service operations.
Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
Provided first-class customer care through helpful, friendly service.
Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.
Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Polished glasses and cutlery to pristine standards.
Identified operational problems and proposed solutions to management, improving service efficiency.
Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
Dealt with customer complaints and rectified product and service issues.
Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Increased team productivity through effective staff planning, coordination and task delegation.
Stocked counters, refrigerators and food service bars with fresh supplies.
Maintained bar stocks, replenishing daily as necessary.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Provided efficient food and drinks service for high levels of customer satisfaction.
Led clear and concise 10 minute's briefings to 6+ staff.

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