Harriet Tivey
Wolverhampton,South Staffordshire,
Summary
Motivated professional with strong organizational and communication skills, demonstrating effectiveness under pressure and as a team contributor. Proven reliability and flexibility, complemented by a polite telephone manner and commitment to continuous improvement. Actively pursuing various opportunities, leveraging a background in customer-facing roles to drive positive client interactions. Proactive approach and strong organizational skills position for success in future projects.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Food & Beverage Assistant
The Mount Hotel
09.2023 - Current
- Delivered customer service in fast-paced environment, enhancing customer satisfaction and loyalty.
- Prepared and served a variety of beverages while ensuring payment is being taken.
- Resolved customer complaints effectively and efficiently.
- Trained new staff on service procedures and standards to ensure consistent service quality.
- Managed inventory, stocking and rotating supplies to maintain optimal stock levels.
- Completed health and safety training to ensure workplace compliance.
- Obtained fire safety training to enhance emergency preparedness.
Camp Assistant
Wombourne Summer Camp
07.2022 - 09.2022
- Developed and implemented daily activities and team-building exercises, enhancing children's engagement and social skills.
- Assisted with supervising groups of 20 children, ensuring safety and well-being 24/7.
- Resolved conflicts between children, fostering positive behaviour and problem-solving skills.
Education
Codsall Community High School Sixth Form - Level 3 BTEC Business, Level 3 BTEC Sports Management
Codsall Community High School Sixth Form
01-2025
Codsall Community High School - GCSE English, GCSE Maths, GCSE PE, GCSE Food Technology
Codsall Community High School
01-2023
Skills
- Customer service excellence
- Health and safety compliance
- Training new staff
- Fast-paced environment adaptability
- Multitasking and prioritisation
- Attention to detail
- Telephone communication
- Quick learning ability
- Quality service commitment
- Conflict resolution
- Communication proficiency
- High volume events
- Food safety and storage
- Customer service
- Team building
- Problem solving
- Inventory management
Custom
Travelled the east coast of Australia, 2026-01-18, 2026-02-23, Self-organised a multi-city trip, demonstrating strong independent planning and time-management skills. Managed a daily budget and logistical arrangements for domestic travel across multiple states. Demonstrated adaptability by adjusting plans in real-time while travelling in a foreign environment. Developed a global perspective and improved personal communication by interacting with many local communities and international travellers.
Certification
- Driving Licence
- Completed Bronze Duke of Edinburgh
Interests
- Playing Football
- Playing Paddle
- Travelling the world
- Going to the gym
- Socializing with friends
Timeline
Food & Beverage Assistant
The Mount Hotel
09.2023 - Current
Camp Assistant
Wombourne Summer Camp
07.2022 - 09.2022
Codsall Community High School Sixth Form - Level 3 BTEC Business, Level 3 BTEC Sports Management
Codsall Community High School Sixth Form
Codsall Community High School - GCSE English, GCSE Maths, GCSE PE, GCSE Food Technology
Codsall Community High School