Dionne Robertson
Glasgow
Summary
I am currently an Assistant Manager at Five Guys with over 10 years of leadership experience. I am a determined and motivated individual, known to work best within a team but capable to use my own initiative. This has been recognised by senior management in 2025 by winning The Assistant Manager of the year award out of 180 UK stores. I have consistently developed within my role, often undertaking general manager tasks. I am passionate about helping others improve and have recently been planning wellbeing events to enhance team morale. I am a reliable, flexible and hard working individual looking to use my transferrable knowledge and skills to an administrative based role.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
Assistant Manager
Five Guys
Glasgow Fort
2021.10 - 2026.01
- As an Assistant Manager, my responsibilities include assisting the general manager in daily operations, schedules, invoices and ensuring KPIs are met. As part of my role I am responsible for leading shifts while motivating the team. Additionally, I oversee recruitment and conduct telephone interviews ensuring compliance with staff confidentiality and data protection. I have organised and delivered staff meetings, Managing HR issues whilst delivering the outcomes, experience in handling difficult conversations. I have attend a variety of courses to develop my skills and knowledge further, including onboarding and documentation, financial paperwork and record keeping.
- Won Assistant Manager of the year award in 2025 out of 180 stores in the UK. I achieved this by organising well-being events and overall leadership. Increasing staff productivity.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Improved customer service by implementing new procedures and protocols, handling allergens.
- Managing rotas and labour. Saving 1.6% on store budget monthly.
- First Aid trained.
- Lead shifts and motivate the team, assist customers and deliver excellent customer service.
- Managed daily operations to ensure smooth running of the business.
Shift Manager
McDonalds
Helen Street
2013.09 - 2021.10
- As a Shift Manager, I was responsible for mostly running efficient shifts, producing high standards of service. My duties included managing cash handling procedures, working a variety of shifts, including nightshifts, and leading and motivating the team to achieve performance targets. Additionally, often organised crew events with the aim of creating a positive work environment. My role at McDonalds developed my leadership skills, attention to detail, and the ability to adapt to different shift patterns while ensuring customer satisfaction and operational excellence.
- Balanced work responsibilities with academic commitments through strong time management.
- Enhanced customer satisfaction by ensuring a pleasant shopping experience.
Team Leader
Superdrug
Glasgow
2019.09 - 2020.01
- Trainee Team Leader during Christmas Period. Worked under pressure during the busiest time of the year.
- As a Trainee Team Leader during the Christmas period, I was responsible for managing a highly in-demand and challenging fast-paced environment. My role required me to supervise and motivate a team, ensuring that all tasks were completed efficiently and to a high standard. Despite working alongside my position at McDonald's, I dedicated most of my time to studying, which required excellent time management and organisational skills.
Education
BA (Hons) - Social Sciences (2:2)
University of the West of Scotland
Lanarkshire 2021.08 - 2019.08
HND - undefined
Glasgow Clyde
2017.08 - 2019.08
Higher/Intermediate Grades - undefined
Rosshall Academy
2012.08 - 2024.01
Skills
- Compliance awareness
- Recruitment and hiring practices
- Communication excellence
- Customer relationship building
- Task prioritisation
REFERENCES
Available on request.
EXTRA INFO
My hobbies include running, going to the gym and keeping active. I have recently found a passion for fitness and well-being, I like to challenge myself and see what I can achieve by stepping out of my comfort zone. Last year I participated in Tough Mudder and this year completed Glasgow Kiltwalk. I enjoy socialising with friends and visiting new places., I enjoy fundraising and event planning, I do so to a high standard.
ADDITIONAL INFORMATION
- Full UK Driving Licence
- Microsoft PowerPoint (advanced)
- Microsoft Word (advanced)
Timeline
Assistant Manager
Five Guys
2021.10 - 2026.01
BA (Hons) - Social Sciences (2:2)
University of the West of Scotland
2021.08 - 2019.08
Team Leader
Superdrug
2019.09 - 2020.01
HND - undefined
Glasgow Clyde
2017.08 - 2019.08
Shift Manager
McDonalds
2013.09 - 2021.10
Higher/Intermediate Grades - undefined
Rosshall Academy
2012.08 - 2024.01