Summary
Overview
Work history
Education
Skills
Languages
Self Description
References
Personal Information
Timeline
Generic

Dillan Hapson Sibanda

Aylesbury,Buckinghamshire

Summary

A highly skilled professional with expertise in courtesy etiquette and social media engagement competency. Demonstrates proficiency in delivery timeframe estimation and possesses a strong knowledge of VOIP technologies. Known for proactive follow-up behaviour and familiarity with CRM software, complemented by bilingual or multilingual capabilities. Committed to leveraging these skills to enhance customer relations and drive organisational success.

Overview

9
9
years of professional experience
2028
2028
years of post-secondary education

Work history

Healthcare Assistant

T&S Healthcare Services
Dunstable, Central Bedfordshire
02.2023 - 09.2025
  • Assisted patients with daily living activities including personal hygiene.
  • Monitored and recorded vital signs to ensure patient health and safety.
  • Maintained stock levels of 20 different medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
  • Supported implementation of care plans by collaborating with multidisciplinary teams.
  • Maintained cleanliness and organisation of patient areas to promote a safe environment.
  • Provided emotional support and companionship to patients to enhance overall wellbeing.
  • Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .

Customer Service Representative

Multichoice - DStv
Harare, Harare
08.2022 - 02.2023
  • Assisted at least 80 customers per day in resolving inquiries and issues, ensuring a positive experience.
  • Addressed escalated complaints with empathy and professionalism to maintain customer loyalty.
  • Maintained detailed records of customer interactions to support continuous service improvement.
  • Developed strong knowledge of products and services to provide accurate information to clients.
  • Collaborated with team members to handle high volumes of customer requests effectively.
  • Monitored customer interactions to identify trends and recommend process improvements.

Care Service Representative

FBC - OutRisk Insurance
Harare, Harare
05.2022 - 08.2022
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Presented proposals and pitches to engage clients with new campaign ideas.
  • Understood business objectives and adapted sales services to achieve at least 80% of KPIs.
  • Secured at least 15 sales contracts per week that achieved client requirements and company profit margins.
  • Prospected clients to increase new business leads and conversions.
  • Retained product and service knowledge for persuasive customer pitching.

Driver/Logistics Clerk

AM Trucking
Harare, Harare
10.2020 - 06.2022
  • Ensured timely and safe delivery of goods across designated routes.
  • Developed and implemented best practices for load management and route planning.
  • Coordinated logistics operations to optimise efficiency and streamline processes.
  • Maintained accurate records of shipments and inventory using tracking systems.
  • Communicated effectively with clients to address concerns and provide updates.
  • Monitored vehicle conditions and performed routine maintenance checks to ensure reliability.

Customer Experience Officer

NetOne Cellular (Pvt) Ltd
Harare, Harare
08.2018 - 09.2019
  • Led cross-functional teams to implement service improvement initiatives across various departments.
  • Resolved complex issues for improved client relations.
  • Developed customer service strategies to enhance client satisfaction and loyalty.
  • Analysed service delivery processes to streamline operations and improve efficiency.
  • Collaborated with marketing teams to align service offerings with customer expectations and preferences.
  • Implemented digital tools to optimise customer engagement and communication channels.

Dispatch Clerk

Fidelity Printers and Refiners
Harare, Harare
01.2017 - 08.2018
  • Managed daily dispatch operations to ensure timely and accurate delivery of products.
  • Monitored inventory levels and organised stock to optimise storage and retrieval processes.
  • Evaluated and improved existing workflows to reduce delays and enhance service delivery.
  • Implemented tracking systems to monitor shipment progress and resolve any issues promptly.
  • Checked delivery addresses against order forms accurately, eliminating errors in delivery destinations.
  • Ensured accuracy in all transactions with diligent record keeping and data entry.

Education

Bachelor of Commerce Honours Degree - Marketing

NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bulawayo, Zimbabwe
09.2016 - 10.2020

NVQ Level 1 - Health and Social Care Certificate

Grey Matters Learning
London, United Kingdom

Skills

  • Courtesy etiquette
  • Social media engagement competency
  • Delivery timeframe estimation
  • Knowledge of VOIP technologies
  • Proactive follow-up behaviour
  • Familiarity with CRM softwares
  • Bilingual or multilingual

Languages

Shona
Native
English
Fluent
Ndebele
Fluent
Spanish
Beginner
French
Beginner
Finger Spelling
Elementary

Self Description

  • Result-oriented
  • Eager and willing to learn
  • Interactive and highly social
  • High level of integrity and honesty
  • Analytical mind, relative and flexible
  • Attentive to detail
  • Highly motivated and result-oriented

References

References available upon request.

Personal Information

  • Gender: Male
  • Nationality: Zimbabwean
  • Marital Status: Married

Timeline

Healthcare Assistant

T&S Healthcare Services
02.2023 - 09.2025

Customer Service Representative

Multichoice - DStv
08.2022 - 02.2023

Care Service Representative

FBC - OutRisk Insurance
05.2022 - 08.2022

Driver/Logistics Clerk

AM Trucking
10.2020 - 06.2022

Customer Experience Officer

NetOne Cellular (Pvt) Ltd
08.2018 - 09.2019

Dispatch Clerk

Fidelity Printers and Refiners
01.2017 - 08.2018

Bachelor of Commerce Honours Degree - Marketing

NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY
09.2016 - 10.2020

NVQ Level 1 - Health and Social Care Certificate

Grey Matters Learning

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Dillan Hapson Sibanda