Gulfashan Sarwar
Purley,City of London
Summary
Highly skilled professional with extensive expertise in MS Office, social media management, and graphic designing using Canva. Demonstrates exceptional abilities in managing and handling stock, email administration, and e-commerce operations. Known for a positive disposition, client-focused approach, and familiarity with CRM software. Proficient in telephone manners, cash handling, invoice processing, and pressure handling. Exhibits strong empathy understanding and courtesy etiquette.
Overview
2024
2024
years of professional experience
1
1
year of post-secondary education
Work history
Sale Assistant
Poundland purleyWay
London
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
Customer service representative
Dream Housing Society
Lahore, Lahore
10.2021 - 09.2023
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Education
Bachelor in computer sciences -
Superior University
Lahore, PakistanIntermediate of Computer sciences, Equivalent to A-Levels - undefined
Government Science College
Lahore, PakistanMatriculation in Computer Science Equivalent to O-Levels -
Progressive
Lahore, PakistanMaster of Science - Data Analytics
London Metropolitan University
London 09.2023 - 10.2024
Skills
- Excellence Command in MS Office
- Social Media Management
- Graphic Designing (Canva)
- Managing, Handling Stock
- Email administration
- E-Commerce experience
- Positive disposition
- Familiarity with crm software
- Client-Focused approach
- Telephone manners
- Cash handling
- Invoice processing
- Pressure handling
- Empathy understanding
- Courtesy etiquette
Languages
English
Urdu
Punjabi
Custom
Badminton, Cricket, Travelling, Watching Movies, Singing, Cycling, Gaming, MS Office, MS Windows, Internet Researching, Tolerance, Soft-spoken, Flexible, Responsive
Personal Information
- Date of birth: 08/28/96
- Nationality: Pakistani
Timeline
Master of Science - Data Analytics
London Metropolitan University
09.2023 - 10.2024
Customer service representative
Dream Housing Society
10.2021 - 09.2023
Intermediate of Computer sciences, Equivalent to A-Levels - undefined
Government Science College
Sale Assistant
Poundland purleyWay
Bachelor in computer sciences -
Superior University
Matriculation in Computer Science Equivalent to O-Levels -
Progressive
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