Temitayo Olatunji
Siddons Road,Hertfordshire
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
22
22
years of professional experience
Work history
Teaching Assistant
Greenside School (SEND)
Stevenage, Hertfordshire
2025.09 - 2026.02
- Facilitated active learning environments with engaging teaching aids and resources.
- Provided additional support to learners with special educational needs, ensuring inclusivity.
- Supported class teacher with behaviour management, promoting positive learning environment.
- Assisted in lesson planning for effective curriculum delivery.
- Assisted learners individually or in small groups to help them master assignments and reinforce learning concepts presented by class teacher.
Teaching Assistant
Reed Education ( SEND)
Stevenage, Hertfordshire
2024.12 - 2025.07
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Facilitated active learning environments with engaging teaching aids and resources.
- Improved student engagement by utilising interactive learning techniques.
Customer service representative
Brighter Consultancy
Stevenage, Hertfordshire
2019.07 - 2024.11
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Offered technical support, leading to enhanced user experience.
- Enhanced communication channels through regular updates on company policies and promotions.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Facilitated customer loyalty programmes to enhance customer retention.
- Assisted customers in making informed decisions by providing detailed product information.
- Provided top-notch support for increased customer satisfaction.
- Ensured smooth running of operations with timely preparation of reports.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
Cleaning Supervisor
Kristal Cleaning Ltd
Stevenage, Hertfordshire
2014.12 - 2019.06
- Ensured cleanliness standards met with regular inspections of work areas.
- Prepared reports on daily activities for management's review.
- Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
- Provided training for new staff members to ensure quality service delivery.
- Maintained safe work environment through meticulous adherence to safety protocols.
- Supervised team members, enhancing overall productivity and effectiveness.
Customer service manager
Tastee Fried Chicken
Lagos, Nigeria
2003.09 - 2014.11
- Coordinated with sales team to ensure alignment of marketing strategies and goals.
- Designed high impact presentations for senior management meetings enabling informed decision making.
- Developed comprehensive marketing strategies to enhance brand visibility.
- Conducted competitor analysis for maintaining competitive edge in marketplace.
- Identified potential market opportunities through extensive market research and analysis.
- Improved operational efficiency by identifying areas of improvement.
- Demonstrated leadership skills in managing diverse teams.
- Delivered exceptional service by addressing customer queries promptly.
- Cultivated productive work culture by encouraging teamwork.
- Oversaw daily operations, ensuring optimal performance.
- Managed challenging situations to ensure customer satisfaction.
- Streamlined processes for improved team efficiency.
- Maintained positive relationships through effective communication.
- Conducted regular meetings for transparent communication.
- Facilitated staff development with ongoing training initiatives.
Education
Bachelor of Arts - Philosophy
2002-05
- Honours Degree
Diploma - Public Relations
1999-07
- Graduated with distinction
Senior School Certificate Examination - Secondary School
1997-07
- Captain of football team
Skills
- Data entry proficiency
- Microsoft suite expertise
- Telephone manners
- Knowledge of gdpr
- Strong written communication
- Time-Management prowess
- Resilience to stressful situations
- Empathy understanding
- Courtesy etiquette
- Positive disposition
Hobbies
Reading books, Travelling, Meeting new people, Football, Table tennis and Music
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Teaching Assistant - Greenside School (SEND)
2025.09 - 2026.02
Teaching Assistant - Reed Education ( SEND)
2024.12 - 2025.07
Customer service representative - Brighter Consultancy
2019.07 - 2024.11
Cleaning Supervisor - Kristal Cleaning Ltd
2014.12 - 2019.06
Customer service manager - Tastee Fried Chicken
2003.09 - 2014.11
Olabisi Onabanjo University - Bachelor of Arts, Philosophy
Olabisi Onabanjo University - Diploma , Public Relations
Keke High School - Senior School Certificate Examination , Secondary School