GERTRUDE BOAFOA BEKOE
London,England
Summary
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Hard-working Customer Service Representative with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
24
24
years of professional experience
Work history
Care Assistant
GENUINE CARERS LIMITED
LONDON, ENFIELD
2025.11 - Current
- Administered medication to Service Users, ensuring proper health management.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Respected privacy and dignity of each resident during provision of care services.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Encouraged independence among Service Users whilst assisting them with tasks.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Assisted in daily living activities for enhanced Service users' comfort.
- Monitored client health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
- Adapted to service users' needs and requests to maintain personalised care.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Volunteer Teaching Assistant
BYGROVE SCHOOL
London, POPLAR
2025.03 - 2026.02
- Facilitated group discussions with students for enhanced learning experiences.
- Participated actively in staff meetings contributing ideas towards enhancing teaching methods.
- Supported lead teacher in preparing lesson plans based on individual student needs, ensuring personalised attention to each learner.
- Encouraged student participation in class activities, leading to increased engagement and enthusiasm for learning.
- Maintained a safe, inclusive classroom atmosphere by enforcing school guidelines and policies.
- Assisted lead teachers during field trips ensuring student safety.
- Provided additional support to students with learning difficulties, increasing their confidence and engagement.
- Encouraged open communication amongst peers promoting respect and teamwork within the classroom setting.
- Demonstrated patience whilst dealing with challenging situations for maintaining a harmonious classroom environment.
- Fostered positive learning environment through effective classroom management techniques.
- Kept workspace area clean to maintain cleanliness and quality standards.
Volunteer For Digital Skills
IDEA STORE - LIBRARY, CHRISP STREET
LONDON, POPLAR
2024.03 - 2025.06
- Prepared premises and supplies for arriving guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Assisted individuals who attend digital skills drop-in sessions
- Ensured hygiene and cleanliness in shared spaces.
- Provided 1-1 support to help participants improve in their digital skills
Volunteer - Local Charity Shop, SCT- Chrisp Street
Spitalfields Crypt Charity Shop
London, Poplar
2025.02 - 2025.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
Customer service representative
CHARLES K JEWELLERS
GHANA, WEST AFRICA
2012.04 - 2023.10
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Enhanced communication channels through regular updates on company policies and promotions.
- Collaborated with sales team to maximise product visibility and sales.
- Assisted customers in making informed decisions by providing detailed product information.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Performed administrative duties contributing towards smooth store operations.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 90%.
- Built positive customer rapport through friendly, professional communication.
Primary school teacher
GHANA EDUCATION SERVICE
GHANA, WEST AFRICA
2002.09 - 2023.10
- Administered regular tests and assignments giving timely feedback.
- Facilitated extracurricular activities promoting holistic development of pupils.
- Tailored instruction techniques to suit varied learning styles of students.
- Undertook parent-teacher meetings to provide feedback on student progress.
- Collaborated with parents for improvement in students' academic performance.
- Encouraged open communication amongst pupils fostering team spirit and respect for diversity.
- Managed classroom effectively, ensuring a conducive space for learning.
- Fostered a positive learning environment by implementing creative teaching methods.
- Improved literacy levels by focusing on reading and writing skills.
- Enhanced student participation with engaging group tasks.
- Assessed student performance regularly, identifying areas needing improvement promptly.
- Utilised diverse teaching aids, enhancing comprehension of subjects taught.
- Implemented school policies effectively, maintaining discipline within the class.
- Participated in staff meetings actively, contributing ideas for school development.
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Adapted teaching materials to meet needs of Special Educational Needs and Disabilities (SEND) students.
- Kept classrooms clean, organised and safe for students, teaching staff and visitors.
Education
Masters in Education - Educational Administration & Management
University of Education - Winneba
Ghana /2022 - /2023
Bachelor of Education - Basic Education
University of Education - Winneba
Ghana /2012 - /2014
Certificate of Achievement - Care Skills
Care Skills Academy
London /2025 -
Level 2 Food Safety and Hygiene for Catering - Food Safety
Virtual College, By Netex
London /2025 - /2025
Skills
- Empathy understanding
- Strong written communication
- Email correspondence expertise
- Time-Management prowess
- Effective verbal articulation
- Knowledge of gdpr
- Efficient telephonic etiquette
- Patient attitude
- Customer education and onboarding
- Telephone manners
- Client-Focused approach
- Courtesy etiquette
- Public speaking
- Outstanding customer service
Affiliations
- Reading, Watching movies, Listening to music.
References
References available upon request.
Timeline
Care Assistant
GENUINE CARERS LIMITED
2025.11 - Current
Volunteer Teaching Assistant
BYGROVE SCHOOL
2025.03 - 2026.02
Volunteer - Local Charity Shop, SCT- Chrisp Street
Spitalfields Crypt Charity Shop
2025.02 - 2025.03
Volunteer For Digital Skills
IDEA STORE - LIBRARY, CHRISP STREET
2024.03 - 2025.06
Customer service representative
CHARLES K JEWELLERS
2012.04 - 2023.10
Primary school teacher
GHANA EDUCATION SERVICE
2002.09 - 2023.10
Masters in Education - Educational Administration & Management
University of Education - Winneba
/2022 - /2023
Bachelor of Education - Basic Education
University of Education - Winneba
/2012 - /2014
Certificate of Achievement - Care Skills
Care Skills Academy
/2025 -
Level 2 Food Safety and Hygiene for Catering - Food Safety
Virtual College, By Netex
/2025 - /2025