Denise Carroll
Hove,United Kingdom
Summary
Dedicated GP Practice Administrator skilled in managing confidential records and ensuring data protection compliance. Excels in scheduling appointments and engaging with patients to foster a welcoming environment. Committed to upholding patient confidentiality and enhancing healthcare administration skills to improve patient care delivery.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Administrator/Receptionist
Sussex Primary Care Limited
Hove, East Sussex
2018.02 - Current
- Enhanced customer service with prompt assistance to patients, clinical staff and colleagues alike.
- Fostered positive working environment through polite reception of patients and efficient handling of their requests.
- Maintained professionalism whilst dealing with sensitive information, resulting in increased trust from patients and colleagues.
- Coordinated patient appointments to optimise clinic schedules and avoid conflicts or overlaps.
- Managed external queries, engaging with patients face-to-face, by phone and through email.
- Facilitated efficient communication for smoother surgery operations by answering phone calls, emails, and other inquiries.
- Provided administrative support to team members which resulted in seamless operations.
- Enhanced patient satisfaction by professionally handling complaints and feedback.
- Prioritised daily tasks to support team productivity in a fast-paced environment.
Administrator/Social Services
Suffolk County Council
Sudbury, East Anglia
2003.09 - 2017.01
- Assisted in safeguarding vulnerable adults by coordinating with social services teams.
- Collaborated with multidisciplinary teams improving coordination and effectiveness of social services.
- Collaborated effectively with other social services for comprehensive client support.
- Built positive, professional relationships with children, foster carers and support workers to aid smooth transition through social services.
- Managed contract invoices for Council care homes, ensuring prompt payment and compliance with service delivery standards.
- Facilitated internal communications, enhancing information flow through clear memos and bulletins.
- Compiled meeting minutes, delivering precise records of discussions to inform future actions.
Education
St Anthony's
Sunderland 1975.09 - 1980.05
Skills
- GP practice administration
- SystmOne
- Confidential records handling
- Data protection compliance
- General administration
- Scheduling appointments
- Patient liaison
- Customer orientation
- Telephone etiquette
- Organisational efficiency
- Calm under pressure
- Diplomacy and tactfulness
- Professional practice
- Friendly and approachable
- Calm under pressure
Timeline
Administrator/Receptionist
Sussex Primary Care Limited
2018.02 - Current
Administrator/Social Services
Suffolk County Council
2003.09 - 2017.01
St Anthony's
1975.09 - 1980.05