Emily Jones
Denbigh,Denbighshire
Summary
Friendly administrator/receptionist with polite, professional manner seeks customer-facing administration role. Committed to achieving excellent service standards through good communication and responsive support. Learns quickly and takes direction well to achieve tasks. Supports positive, productive environments through good communication and collaboration. Adapts to meet changing demands of fast-paced office environments.
Overview
9
9
years of professional experience
Work history
Administrator/Receptionist
Lyons Holiday Parks
Ruthin, Denbighshire
03.2024 - Current
- Increased operation efficiency by liaising with internal teams across multiple departments.
- Oversaw maintenance issues, promptly addressing any concerns that arose.
- Assisted in recruitment process, improving efficiency in hiring new staff members.
- Scheduled appointments effectively to avoid conflicts or overlaps.
- Managed office supplies inventory to avoid shortage or wastage of resources.
- Facilitated efficient communication for smoother business operations by answering phone calls, emails, and other inquiries.
- Improved record keeping by maintaining organised digital and physical files.
- Maintained professionalism whilst dealing with sensitive information, resulting in increased trust from clients.
Call Centre Agent
Betsi Cadwaladr University Health Board
Denbigh, Denbighshire
06.2022 - 12.2023
- Maintained accurate knowledge of current services to provide informative customer advice.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Achieved daily performance targets, aiding department progression towards goals.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Acted as first point of contact for customer issues and queries.
Online Sales Person, Store Manager
St.Kentigern's Hospice
Denbigh, Denbighshire
11.2021 - 05.2022
- Completed opening and closing procedures each day.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Identified and implemented new initiatives to grow income generation.
- Trained and supported team to develop and manage online sales processes.
Delivery Driver
Domino's Pizza
Prestatyn, Denbighshire
06.2021 - 11.2021
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Communicated customer complaints, requests and feedback to company management for swift resolution while fostering positive working relationships with customers, knowledgeably responding to questions and concerns.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
Retail Store Assistant
Poundworld
Chester , Cheshire
12.2020 - 06.2021
- Processed store deliveries, distributing products to storage areas and shop floors.
- Interacted with customers whilst scanning and packing items, personalising shopping experience.
- Operated and maintained cash registers with sufficient cash floats.
- Maintained clean and orderly checkout area to meet store presentation standards.
- Replenished sales floor stock regularly to maximise customer purchases.
- Followed merchandising and brand standards to produce exciting visual and design displays.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Bar Waitress
JD Wetherspoons
Ruthin, Denbighshire
01.2016 - 02.2018
- Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.
- Processed cash and card payments accurately and efficiently..
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Refused drinks service to guests without appropriate proof of age.
Education
GCSE -
Ysgol Brynhyfryd
Skills
- Professionalism in practice
- Confidential records handling
- Invoicing
- General administration
- Customer satisfaction
- Customer service
- Payment processing
- Retail inventory management
- Product photography and retouching
- Packing and shipping
References
References available upon request.
Timeline
Administrator/Receptionist
Lyons Holiday Parks
03.2024 - Current
Call Centre Agent
Betsi Cadwaladr University Health Board
06.2022 - 12.2023
Online Sales Person, Store Manager
St.Kentigern's Hospice
11.2021 - 05.2022
Delivery Driver
Domino's Pizza
06.2021 - 11.2021
Retail Store Assistant
Poundworld
12.2020 - 06.2021
Bar Waitress
JD Wetherspoons
01.2016 - 02.2018
GCSE -
Ysgol Brynhyfryd
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