Teresa Dyson

• Mitigated risks by enforcing strict health and safety protocols within the practice.
• Recruited high-quality medical and support staff to enhance service delivery.
• Managed staffing schedules, ensuring optimal coverage during peak times.
• Facilitated successful audits through meticulous record-keeping and documentation.
• Fostered strong relationships with patients through excellent communication skills.
• Promoted positive working environment with regular team meetings and communication.
• Enhanced practice efficiency by streamlining administrative processes.
• Developed comprehensive operational policies to ensure regulatory compliance.
• Oversaw procurement of office supplies for smooth day-to-day operations.
• Coordinated staff training sessions to enhance skills and knowledge.
• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• Coordinated regular staff meetings and performance reviews to meet practice objectives.
• Interacted with and addressed patients complaints, finding mutually beneficial solutions.
• Oversaw and developed effecient appointments system, reducing patient wait times.
• Resolved issues by recording and investigating complaints and recommending remedial actions.

I started working as a GP receptionist and progressed quickly to GP Secretary, carrying our appointment booking, referrals, docman, then was promoted to Deputy Practice Manager due to a takeover under Swanscombe Partnership where i have been working with the Practice Manager to carry out CQC related work QOF, Safeguarding HR Training of staff, Annual leave tasks policies and procedures. I pay attention to detail and offer guidance and support to the team and the Practice Manager taking on all roles and responsibilities as and when given in a timely fashion and the the best of my ability. I am confident outgoing and thrive on new challenges and responsibilities

• Admin Duties, and interacting with solicitors and young offenders on preparing court cases, and advising children and families and Child in need programmes Safeguarding Training intensive and utilised frequently

• Reception Duties, arranging management meetings and contacting suppliers, HR systems payroll and appraisals

• Main Duties include Checking customers in and out, cash handling, booking of functions and assisting in management of events. This involved the day to day running of the reception area and helping customers with queries.

• Apprenticeship - Reception / Admin Duties, Learning call handling, customer services, minute taking, HR procedures and carrying out NVQ level 2 in Administration