Angela Todd
Middleton,Lancashire
Summary
A highly skilled professional with expertise in organisational efficiency and project management, adept at navigating office politics and maintaining patient confidentiality. Demonstrates proficiency in bookings and scheduling, technical support provision, and data protection compliance. Known for calmness under pressure and a friendly, approachable demeanour , excels in recruitment and training as well as staff appraisals.
Knowledge of all different systems ie System one, Paris ,child plus,
E-procurement, ESR .
Offering strong organisational and communication skills combined with friendly and approachable manner. Knowledgeable about handling administrative tasks, managing schedules, and providing excellent customer service. Ready to use and develop multitasking, problem-solving.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work history
Administrator/Receptionist
ISS Engineering Ltd
Heywood, Manchester
2025.08 - 2026.04
- Assisted in recruitment process, improving efficiency in hiring new staff members.
- Provided administrative support to team members which resulted in seamless operations.
- Facilitated efficient communication for smoother business operations by answering phone calls, emails, and other inquiries.
- Ensured business continuity during holidays by arranging cover when necessary.
- Prepared reports for management reviews leading to more informed decision making.
- Used SAGE, QuickBooks and Xero to maintain company accounts.
- Manged all insurance policy's ie fleet insurance liability Insurance. Given money saving exercise too save money on both insurances.
- Processed invoices for payment promptly guaranteeing good standing relationships with suppliers.
- Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
- Streamlined office workflow by managing and distributing information within office.
Administrative manager
NHS Foundation Trust
MIDDLETON, Manchester
2021.11 - 2025.08
- Personal assistant for 5 health visiting team leads, 5 school nursing team leads, and two service leads.
- Recruitment process ie paperwork for system access,uniform ordering,equipment distribution,HR file setup, issuing of all security passes, navigation of all systems on first day, mobile phone setup with contact numbers and apps downloaded, SOS device activation and demonstration.
- Recruiting new personal assistants teaching processes /systems/ operational needs needed to do job role over 3 month period.
- Wage input for all 10 teams monthly.
- E Procurement Payments
- Administered payroll, reducing discrepancies and errors during te process.
- Coordinated with other departments for seamless workflow integration.
- Handled procurement of office supplies avoiding stock shortages or wastage.
- Managed employee schedules to ensure smooth operations.
- Maintained organised workspace promoting productivity and efficiency.
- Ensured data protection compliance with meticulous record keeping.
- Updated company policies leading to enhanced workplace safety standards.
- Implemented new filing system enhancing document retrieval process.
- Increased office efficiency by streamlining administrative procedures.
- Oversaw recruitment processes to attract high-quality candidates.
- Attended meetings and maintained files of notes taken during meetings.
Administrative assistant
NHS Foundation Trust
Heywood, Manchester
2020.03 - 2021.11
- First point of contact for both public and other agencies
- Ability to preserve confidentiality
- Booking appointments
- Adding new patients onto systems
- Booking and scheduling clinics
- Discharging records
- Movement in and out of areas
- Re arranging Diary's of health visitors ie to cover sickness /emergency meetings
- Chasing of records
- Lasing with safeguarding
- Making sure targets were met for 1yr & 2yr assessments
- Booking and scheduling appraisal for team leads within time scales needed Health visitors.
Dental receptionist
NHS Foundation Trust
Bury, Lancashire
2019.02 - 2020.02
- Liaised effectively between dentist and patients for clear communication.
- Utilized dental software proficiently to maintain accurate records.
- Streamlined administrative processes for improved office efficiency.
- Maintained tidy and organised reception area for professional appearance.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Assisted with dental health education materials to increase patient knowledge.
- Implemented brush bus scheme into schools
- Liaised with schools with re-issue of brushes paste, training, making sure that full heath and safety was being followed
- Liaised with parents for permission to partake in the scheme
- Liaised with new schools to implement the scheme
- Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
- Managed appointment bookings for efficient clinic operations.
- Coordinated reminders for upcoming appointments to reduce missed visits.
- Conducted follow-up calls with patients after appointments for feedback collection.
- Enhanced patient experience by providing warm, friendly service.
Personal banker
Barclays
Oldham, Lancashire
2011.09 - 2016.06
- Assisted customers with loan applications, ensuring eligibility criteria met.
- Assisted customers face to face with life insurance and home insurance making sure they are happy and knowledgeable about products.
- Educated clients on digital banking services to simplify transactions.
- Maintained strict confidentiality of customer information, adhering to data protection laws.
- Verified documents for account opening processes, ensuring regulatory compliance met.
- Resolved complex banking queries with professional demeanor and expertise.
- Delivered excellent customer service to foster positive relationships.
- Applied knowledge of financial products to improve customer understanding.
- Collaborated with team members to meet daily operational requirements smoothly.
- Suggested suitable insurance plans, promoting financial security to clients.
- Supported clients in setting clear financial goals with plans to achieve them.
- Built and carefully managed loyal, profitable client bases.
- Translated financial jargon for complete client understanding.
Shop manager
International
Middleton , Manchester
1999.01 - 2011.09
- Streamlined operations by introducing more efficient working practices and procedures.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Developed positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Ensured cleanliness of shop premises, presenting professional image to customers.
- Enhanced customer service by training staff in effective communication and problem solving.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Established clear budgets with sound controls to keep business operating with optimum finances.
Education
GCSEs - GCSES
Middleton Technology School
Middleton 1990.09 - 1994.06
Skills
- Bookings and scheduling
- Office politics navigation
- Confidential records handling
- Professionalism in practice
- Ordering Office supplies
- Organisational efficiency
- Telephone system operation
- Filing systems organisation
- Email correspondence
- Patient confidentiality
- Scheduling appointments
- SystmOne patient data management
- Data protection compliance
- Calm under pressure
Affiliations
- Horse Riding
- Being a granmother
Timeline
Administrator/Receptionist
ISS Engineering Ltd
2025.08 - 2026.04
Administrative manager
NHS Foundation Trust
2021.11 - 2025.08
Administrative assistant
NHS Foundation Trust
2020.03 - 2021.11
Dental receptionist
NHS Foundation Trust
2019.02 - 2020.02
Personal banker
Barclays
2011.09 - 2016.06
Shop manager
International
1999.01 - 2011.09
GCSEs - GCSES
Middleton Technology School
1990.09 - 1994.06