Deborah Owolabi
Soham,Cambridgeshire
Summary
I am a hardworking, diligent, detail-oriented person with excellent interpersonal and communication skills. I have the ability to excel at multitasking in a fast-paced environment, ability to accommodate various concepts interests me to add value, creativity to teams and concepts within short time frames to achieve success. I enjoy working hard independently when the need arises and under difficult circumstances. I am a quick learner, easily adaptable and flexible to suit varying work demands. I am a proactive, versatile, resourceful second-class degree certificate holder of Business Studies from Leeds Metropolitan University with good interpersonal skills, and good mode of communication, now seeking a position within a customer-facing environment where my current skills and experience can be utilised.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Advisor
TRANSPORT FOR LONDON
02.2025 - 01.2026
- Handling customer’s queries regarding their charges and bill.
- Process refund for customers where they’ve been overcharged.
- Escalating and handling customers complaint effectively.
- Offering relevant products available or suitable to customer’s needs.
- Upselling company’s product.
- Help customer with product purchase.
- Ensuring DPA is duly completed before dealing with customer’s account.
- Recording adequate notes of interaction with customer.
Customer Service Advisor
O2 (Capita Recruitment)
04.2023 - 02.2025
- Handling customer’s query through inbound calls.
- Making outbound calls to follow up with customer’s query.
- Making detailed notes on required system on customer’s complaint and enquiry.
- Offering relevant products available or suitable to customer’s needs.
- Ensuring DPA is duly completed before dealing with customer’s account and providing service/resolution according to SLA.
Customer Service
Lily Cuddles Retail Group Ltd
03.2017 - 04.2023
- Handling sales and products related enquiries.
- Be the face and voice of the company by answering incoming calls and making outbound calls from new, existing and potential customers.
- Dealing with customers’ enquiries via web chat and social media.
- Performing other virtual administrative functions i.e., updating products stock information on a weekly basis, processing customer correspondence.
Data Centre Specialist (Iron Mountain)
11.2015 - 01.2017
- Handling and classifying highly confidential documents to specified grades.
- Examining documents for defects, i.e., tears, folded edges, cuts and staples.
- Inserting and identification marker between documents.
- Separating documents according to customer order.
- Uploading documents on the computer and quality control check before sending off to clients.
Record Management Operator
EDM Group Limited
03.2015 - 10.2015
- Classifying and indexing records
- Ensuring records are easily accessible when needed
- Archiving finished data/records
- Scanning and prepping documents
- Maintaining and verifying new and existing record/data.
Education
BA (HONS) - BUSINESS STUDIES
LEEDS METROPOLITAN UNIVERSITY
01.2009 - 01.2013
INTEREST
Listening to music, Sports, Reading, Involving in Social Activities and Shopping.
Volunteer Experience
PDSA Wolverhampton, PDSA is one of the UK Charity organisations that provides treatment for pets that are in need of vets, and it’s an approved provider. This is a voluntary job that I and some other key members did., Retail Advisor, 2014-07-08, 2015-01-30, I helped by tending the payment machine., Sorting and refurbishing donated goods, I helped in making the donated goods look new and fit for sale., Settle queries and questions via telephone and in person., Volunteering {12 hours per week}
Timeline
Customer Service Advisor
TRANSPORT FOR LONDON
02.2025 - 01.2026
Customer Service Advisor
O2 (Capita Recruitment)
04.2023 - 02.2025
Customer Service
Lily Cuddles Retail Group Ltd
03.2017 - 04.2023
Data Centre Specialist (Iron Mountain)
11.2015 - 01.2017
Record Management Operator
EDM Group Limited
03.2015 - 10.2015
BA (HONS) - BUSINESS STUDIES
LEEDS METROPOLITAN UNIVERSITY
01.2009 - 01.2013