Ziad Elwakhery
London,United Kingdom
Summary
A dependable and trustworthy individual who thrives on assuming responsibility, possessing transferable skills gained from a robust background in sales and customer service. A proficient communicator with a solid team-oriented mindset, I bring high energy and a results-driven approach, coupled with excellent interpersonal skills. Eager to advance within the right industry.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Advisor
4Com Technologies
London
2023.02 - 2025.10
- Provided telephone support to customers to assist with telephone systems maintenance.
- Updated database queries in detail within established time frames.
- Addressed technical queries efficiently.
- Maintained communication with customers throughout the duration of their queries.
- Conducted active training sessions on new and existing products in the office.
- Performed general administrative duties as required.
Customer Support Advisor
LiveScore Group
London
2021.05 - 2023.01
- Assist in managing inbound live chat, email, and phone queries across multiple labels.
- Provide support in delivering excellent customer experiences while adhering to compliance and efficiency standards.
- Communicate clearly and thoughtfully in all customer interactions.
- Listen and investigate customer enquiries to identify their underlying needs.
- Resolve conflicts and complaints while demonstrating commercial awareness.
- Recognise opportunities to suggest additional products and services to customers when suitable.
- Remain informed about company products, services, and policies to provide accurate responses to customer questions.
- Work collaboratively with other departments to enhance customer satisfaction and retention.
- Categorise customer interactions to assist in identifying process and product improvements.
Customer Service Representative
William Hill
London
2019.08 - 2021.03
- Welcomed customers with a friendly demeanour.
- Processed bets and addressed customer queries promptly.
- Assisted customers in navigating betting terminals.
- Established rapport with customers and ensured satisfaction through quality service.
- Promoted safer gambling practices consistently.
Customer Associate - Shift Manager Assistant
Lidl
London
2017.04 - 2019.06
- Lead and motivate my team, in accordance with our Leadership and Company Principles.
- Created an environment where my colleagues can do their best work.
- Delegate tasks and solve problems swiftly.
- Leading the store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figures.
- Keep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothly.
- Keep everything tidy and clean, on the shop floor and behind the scenes.
- Ensuring and providing excellent customer service throughout the store.
Customer Service Assistant
Navy, Army & Air Force Institutes, NAAFI
2015.08 - 2017.02
- Assisted military personnel at various army force bases and festivals.
- Served coffee, tea, and cold drinks to customers.
- Prepared food items for service.
- Worked at NAAFI supermarket handling customer enquiries and sales.
- Accepted deliveries of supplies and products.
- Handled cash transactions at the end of each day.
- Organised functions at festivals to enhance customer experience.
Education
Entry Level 3 - Electrical installation
Barking & Dagenham College
London 2013.01 - 2015.06
GCSE - English, Mathematics, Science
Langdon School
London 2009.01 - 2013.01
Skills
- Customer relationship management
- Verbal and written communication
- Query and complaint resolution
- Customer service excellence
- Microsoft Office proficiency
Affiliations
- Gaming / strategy
References
References available upon request.
Timeline
Customer Service Advisor
4Com Technologies
2023.02 - 2025.10
Customer Support Advisor
LiveScore Group
2021.05 - 2023.01
Customer Service Representative
William Hill
2019.08 - 2021.03
Customer Associate - Shift Manager Assistant
Lidl
2017.04 - 2019.06
Customer Service Assistant
Navy, Army & Air Force Institutes, NAAFI
2015.08 - 2017.02
Entry Level 3 - Electrical installation
Barking & Dagenham College
2013.01 - 2015.06
GCSE - English, Mathematics, Science
Langdon School
2009.01 - 2013.01