Caitlin Matuszczyk
Hengoed,Caerphilly County Borough
Summary
Offering strong foundation in education, classroom management, and lesson planning. Knowledgeable about fostering positive learning environment and supporting student development. Ready to use and develop communication, organizational, and teamwork skills in a teaching assistant role.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Customer service advisor
EE
Merthyr Tydfil
02.2025 - Current
- Managed high volume of calls daily, resulting in quicker issue resolution.
- Guided customers through troubleshooting process with patience and clarity.
- Conducted regular staff meetings to enhance morale and productivity.
- Responded calmly to challenging situations, fostering trust with dissatisfied customers.
- Guided customers through troubleshooting processes with clarity and patience.
Nursery apprentice
Nursery Rhymes Day Nursery
Ystrad Mynach, Caerphilly County Borough
07.2024 - 02.2025
- Participated in team meetings, contributing ideas for continual improvement of nursery operations.
- Supported staff members during events or trips whilst maintaining child safety protocols.
- Monitored nap times to ensure adequate rest for each child's growth and development.
- Facilitated games and recreational activities to promote enjoyment and development.
- Monitored child behaviours and reported concerns to senior staff promptly.
- Ensured safety for children through vigilant supervision.
- Aided in keeping nursery tidy, promoting a clean and organised learning environment.
Student teacher
Derwendeg Primary School
Cefn Hengoed, Caerphilly County Borough
10.2023 - 01.2024
- Incorporated constructive feedback from mentor teachers to enhance teaching methods.
- Developed classroom management skills through practical experience.
- Aligned lesson objectives with national curriculum standards for comprehensive topic coverage.
- Mentored struggling students during school hours, resulting in improved academic performance.
- Observed lead teacher's classes, enhanced pedagogical knowledge and skill set.
- Built strong rapport with pupils, fostered a positive learning environment.
Education
GCSEs -
Heolddu Comprehensive School
Bargoed, Caerphilly County Borough 09.2018 - 06.2023
Skills
- Learning styles expertise
- Child safeguarding certification
- Classroom technology proficiency
- Autism spectrum knowledge
- Virtual learning platform utilization
- Phonics instruction
- Literacy advocacy
- Safeguarding principles
- Training and development strategies
- Student motivation techniques
Timeline
Customer service advisor
EE
02.2025 - Current
Nursery apprentice
Nursery Rhymes Day Nursery
07.2024 - 02.2025
Student teacher
Derwendeg Primary School
10.2023 - 01.2024
GCSEs -
Heolddu Comprehensive School
09.2018 - 06.2023