Thabisile Junior Xulu
London,Leytonstone
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service and retail operations industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Advisor
Primark Marble Arch
London
10.2014 - 12.2025
- Delivered high-quality customer service in a fast-paced retail environment, supporting customers both in-store and over the phone with enquiries, product information, returns, and issue resolution.
- Demonstrated strong communication skills and the ability to resolve concerns efficiently and calmly.
- Processed cash and card transactions accurately while maintaining excellent attention to detail and compliance with company procedures.
- Took on additional responsibilities beyond the standard role, supporting day-to-day departmental operations
- Acted as a point of support for team members when needed, demonstrating leadership qualities, reliability, and initiative.
- Maintained high shop floor standards through stock replenishment, merchandising, and visual presentation.
- Trusted to work across multiple departments, adapting quickly to changing demands and peak periods.
Stock Room Associate
Wallis
London, Oxford street
06.2017 - 01.2021
- Processed and organised deliveries accurately, maintaining stock control and high operational standards.
- Maintained strict adherence to health and safety procedures, and manual handling tasks.
- Took on team leadership roles, coordinating workloads and supporting colleagues to meet deadlines.
- Assisted with stock counts, inventory checks, and loss prevention measures
- Trusted to work independently with minimal supervision, demonstrating strong time management, accountability, and reliability.
Education
CPD - Retail Management
Training Express
2026
Level 3 - Information and Communication Technology (ICT)
Learn Direct
2014
NVQ Level 2 - Health & Social Care
City & Guilds
2006
GCSEs - Equivalent
College
Skills
- Enthusiastic to learn
- Time management and organisation
- Exceptional customer service and communication
- Teamwork and collaboration
- Professional, friendly, and approachable manner
- strong work ethic, and reliability
- Cash handling and POS systems
References
- Available upon request
Timeline
Stock Room Associate
Wallis
06.2017 - 01.2021
Customer Service Advisor
Primark Marble Arch
10.2014 - 12.2025
CPD - Retail Management
Training Express
Level 3 - Information and Communication Technology (ICT)
Learn Direct
NVQ Level 2 - Health & Social Care
City & Guilds
GCSEs - Equivalent
College