Charmaine Wilkinson
Customer Trading Manager
Summary
Experienced within grocery retail. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, seek new challenges and excel in the ever changing world of grocery retail.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Trading Manager
ASDA
Lincoln
08.2021 - Current
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed team communications and information for meetings.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
Process and Admin Manager
ASDA
Lincoln
01.2021 - 08.2021
- Monitored company inventory to keep stock levels and databases updated.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
Online Manager
ASDA
Lincoln
10.2016 - 01.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Delivered numbers on a day to day basis in the second largest ecommerce store within the East Midlands region.
Education
GCSE -
09.2000 - 07.2004
Skills
Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Trading Manager - ASDA
08.2021 - Current
Process and Admin Manager - ASDA
01.2021 - 08.2021
Online Manager - ASDA
10.2016 - 01.2021
LSST - GCSE,
09.2000 - 07.2004
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