Danielle Haughie
barnsley
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and know how to get the job done. I would describe myself as an open, honest and a very outgoing person. I'm a Reliable individual proudly offering 10 years of experience in hospitality. I enjoy maximising profit and I do believe I provide excellent customer service. Skilled in handling cash sales and managing bar inventory. Dedicated to creating an inviting environment for both customers and staff.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Public house manager
Jrh leisure-The corner pin
Barnsley
08.2015 - Current
- Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
- Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
- Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
- Communicated details of upcoming events, promotions and menu changes with all staff.
- Managed 10+ staff and daily operations for the pub.
- Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
- Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
- Resolved staff and customer complaints, challenges and enquiries.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Bar supervisor
Last orders
Oldham
08.2012 - 08.2015
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Studied market trends, consistently updating bar offerings to remain ahead of competitors.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
Hairdresser
Oldham market
Oldham
08.2013 - 08.2015
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Supervised staff performance in absence of management, maintaining faultless salon services.
- Offered style catalogues and magazines showcasing hair style options.
- Managed appointments and schedules to smooth workflow.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Provided detailed instructions and treatment procedures to clients.
- Registered new clients and updated information of existing clients on logbook.
- Advised clients on aftercare products to maximise style and colour longevity.
- Recommended hair styles to compliment clients' facial features and complexion.
- Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
- Created traditional and contemporary hair styles for men and women.
Education
OCR Level 1 - Adult Numeracy
Oldham College
Oldham 09.2009 - 11.2009
OCR Level 1 - Adult literacy
Oldham College
Oldham 09.2009 - 03.2010
Level 2 diploma - Hairdressing
Oldham College
Oldham 09.2009 - 07.2010
Level 3 diploma - Hairdressing
Oldham College
Oldham 09.2010 - 06.2011
Level 2 key skill in Application of Number -
Oldham College
Oldham 09.2011 - 01.2012
OCR Level 2 key skill in communication -
Oldham College
Oldham 09.2011 - 02.2012
OCR LEVEL 2 - Adult literacy
Oldham College
Oldham 09.2011 - 02.2012
NVQ diploma level 3 - Hairdressing
Oldham College
Oldham 09.2011 - 05.2012
Henna brows
EMF training
Barnsley 07.2022 - 07.2022
Perfectly defined brows
EMF training
Barnsley 07.2022 - 07.2022
Lash lift and tint
EMF training
Barnsley 07.2022 - 07.2022
Brow lamination
EMF training
Barnsley 07.2022 - 07.2022
Advanced classic lashes
EMF training
Barnsley 09.2022 - 09.2022
Skills
- Chain pub management
- Live entertainment booking
- Beer garden maintenance
- Live-in manager
- Recruitment and hiring
- Cleanliness
- Staff supervision
- Cost controls
- Shift scheduling
- Training
- Decision making
- Upbeat, outgoing and positive
- Extensive hospitality background
- Customer engagement
- Change order processing
- Cash reporting
- Till counting
- Bookkeeping
Timeline
Advanced classic lashes
EMF training
09.2022 - 09.2022
Henna brows
EMF training
07.2022 - 07.2022
Perfectly defined brows
EMF training
07.2022 - 07.2022
Lash lift and tint
EMF training
07.2022 - 07.2022
Brow lamination
EMF training
07.2022 - 07.2022
Public house manager
Jrh leisure-The corner pin
08.2015 - Current
Hairdresser
Oldham market
08.2013 - 08.2015
Bar supervisor
Last orders
08.2012 - 08.2015
Level 2 key skill in Application of Number -
Oldham College
09.2011 - 01.2012
OCR Level 2 key skill in communication -
Oldham College
09.2011 - 02.2012
OCR LEVEL 2 - Adult literacy
Oldham College
09.2011 - 02.2012
NVQ diploma level 3 - Hairdressing
Oldham College
09.2011 - 05.2012
Level 3 diploma - Hairdressing
Oldham College
09.2010 - 06.2011
OCR Level 1 - Adult Numeracy
Oldham College
09.2009 - 11.2009
OCR Level 1 - Adult literacy
Oldham College
09.2009 - 03.2010
Level 2 diploma - Hairdressing
Oldham College
09.2009 - 07.2010
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