Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Wayne Williamson-Cooper

Mansfield,United Kingdom

Summary

Accomplished hospitality professional with extensive expertise in bar and pub management, specialising in collaborative leadership and conflict resolution. Demonstrates proficiency in licensing laws compliance, health and safety standards, and strategic business planning. Proven track record in enhancing guest experiences through effective communication techniques, marketing strategies, and event coordination. Adept at managing supply chains, vendor negotiations, and staff recruitment and training to optimise operations. Committed to driving business development through innovative pub promotions management and social media marketing.

Motivated individual brings desire to further work experience and learn from service environment. Eager to demonstrate management skills, keep pub organised and increase profits. Comfortable in management role and willing to take on challenging work.

Dynamic management professional with extensive experience developing and implementing marketing strategies, managing budgets and complying with health and safety regulations. Displays talent for identifying and seizing business opportunities to drive sales.

Detail-oriented pub manager manages pub operations, maximises profitability and provides excellent customer service. Skilled in inventory management and staff scheduling. Builds and maintains positive relationships with customers and employees.

Seasoned professional with experience in managing public house operations, focusing on customer satisfaction and team leadership. Drive revenue growth by implementing innovative promotional strategies and fostering welcoming environment. Skilled in inventory management, staff training, and maintaining high standards of service and cleanliness.

Offering strong organisational and interpersonal skills honed in customer-facing roles. Knowledgeable about managing staff, handling budgets, and ensuring customer satisfaction. Ready to use and develop leadership, communication, and problem-solving skills in management role.

Overview

26
26
years of professional experience
1
1
Certification

Work history

Pub manager

Marston's
Mansfield, Nottinghamshire
05.2025 - Current
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
  • Developed strong relationships with suppliers for timely deliveries at best prices.
  • Conducted maintenance checks regularly to ensure safety compliance at all times.
  • Ensured high standards of cleanliness with regular inspections and cleaning duties.
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Promoted the pub using social media platforms increasing online visibility.
  • Coordinated staff schedules to avoid under staffing during peak times.
  • Improved pub atmosphere with regular themed nights and events.
  • Implemented new menu options for improved customer satisfaction.

School Governors

Berklands school
Warsop, Nottinghamshire
01.2021 - 12.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.

Chair of Youth Club

Warsop Youth Club
Warsop, Nottinghamshire
01.2021 - 12.2022
  • Promoted a positive work environment to boost employee morale.
  • Ensured compliance with all legal requirements, protected company's interests.
  • Reviewed financial reports regularly, maintained fiscal responsibility.
  • Coordinated with CEO on major decisions to drive organisational success.
  • Chaired high-level meetings, resulting in strategic alignment across departments.
  • Streamlined decision-making processes for enhanced efficiency.
  • Established corporate governance standards to uphold ethical practices.
  • Spearheaded diversity and inclusion efforts within the organisation.
  • Oversaw complex negotiations, secured advantageous business partnerships.
  • Balanced stakeholder interests with company objectives for harmonious relationships.
  • Improved company culture by implementing open communication strategies.
  • Presided over annual general meetings, ensured transparency in operations.

Parish Councillor

Warsop Parish Council
Mansfield, Nottinghamshire
06.2018 - 09.2021
  • Managed conflict resolution processes, maintained peace in the community.
  • Negotiated successfully with stakeholders to resolve contentious issues.
  • Oversaw planning applications, ensured responsible urban expansion.
  • Ensured transparency in council proceedings by promoting openness and accountability.
  • Promoted social inclusion through targeted community programs.
  • Facilitated positive change by lobbying for policy amendments at higher levels.
  • Improved community engagement by organising regular public consultation meetings.
  • Worked collaboratively with other councillors for policy formulation.

Bar manager

Horse and Hounds
Warsop, Nottinghamshire
03.2020 - 07.2021
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Negotiated supplier contracts for better pricing and improved product quality.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Coordinated events at the venue, leading to increased bookings.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Improved staff performance through regular feedback sessions and training programmes.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Sourced products locally for improved cost-efficiency and sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

Bar manager

The Plough Inn
Warsop, Nottinghamshire
08.2017 - 06.2020
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Improved staff performance through regular feedback sessions and training programmes.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Coordinated events at the venue, leading to increased bookings.
  • Negotiated supplier contracts for better pricing and improved product quality.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Sourced products locally for improved cost-efficiency and sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

Bar manager

Stonegate Pubs
Mansfield, Nottinghamshire
08.2013 - 09.2017
  • Trained new staff on customer service protocols to enhance guest experience.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Improved staff performance through regular feedback sessions and training programmes.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Coordinated events at the venue, leading to increased bookings.
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Sourced products locally for improved cost-efficiency and sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

Promotion manager

ultimate leisure
Mansfield, Nottinghamshire
02.2000 - 11.2005
  • Increased brand visibility by designing and implementing innovative promotional campaigns.
  • Collaborated on the creation of compelling online content, increasing website traffic.
  • Built strong relationships with media outlets for enhanced promotion opportunities.
  • Developed comprehensive marketing plans to drive consumer interest.
  • Worked closely with graphic designers for creating engaging visual content.
  • Researched current market trends, ensuring timely promotional strategies.
  • Increased customer base through targeted direct marketing techniques.
  • Negotiated advantageous sponsorship deals, strengthening brand presence.
  • Managed successful product launches, maximising market impact.
  • Maintained constant communication with sales team to align promotional goals.
  • Handled crisis situations adeptly, minimising negative publicity impacts.
  • Conducted regular competitor analysis to stay ahead in market trends.
  • Created compelling marketing materials to increase customer engagement.
  • Improved ROI with cost-effective advertising solutions.
  • Coordinated marketing team efforts for cohesive promotional strategies.
  • Led cross-functional teams in the planning of major promotional events.
  • Enhanced brand reputation through strategic public relations initiatives.
  • Streamlined process efficiency in campaign execution for better results.
  • Fostered positive company image with well-executed publicity events.
  • Strengthened brand positioning through effective social media management.
  • Collaborated effectively with clients and stakeholders, ascertaining campaign goals and working tirelessly to achieve mutually beneficial outcomes.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Developed marketing plans to support department strategies.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.

Education

High School Diploma - Maths, English And Science

Blake High School
Cannock
07.1986

Skills

  • Collaborative leadership style
  • Conflict resolution in hospitality
  • Knowledge of draught systems
  • Cask ale maintenance
  • Bar equipment maintenance
  • Security measures implementation
  • Pub hygiene standards
  • Handling difficult customers
  • Maintenance issue troubleshooting
  • Licensing laws compliance
  • Pub licensing regulations
  • Pub promotions management
  • Mental resilience
  • Effective communication techniques
  • Adapting to changing situations
  • Marketing campaigns coordination
  • Promotion execution
  • Performance review conducting
  • Supply chain understanding
  • Team motivation strategies
  • Health and Safety Compliance
  • Customer relations
  • Business development
  • Social media marketing
  • Event planning
  • Basic accounting
  • Pub stuck control
  • Negotiation techniques
  • Live entertainment booking
  • Loyalty scheme
  • Front-of-house service
  • Beer garden maintenance
  • Vendor negotiation
  • Restaurant management
  • Staff management
  • Pub promotional campaigns
  • Crowd control
  • Stock management and rotation
  • Keg and cask operations
  • Multibar management
  • Pub marketing
  • Inventory Management Software
  • Sales forecasting
  • Service staff retention
  • Bar menu development
  • Staff recruitment and training
  • Country pub operations
  • Gastropub operations
  • Staff leadership
  • Proficient in MS Office
  • Bar management
  • Chain pub management
  • Fruit machine operations
  • Live-in manager
  • Stock control
  • Recruitment and training
  • Licensing regulations
  • Freehold pub management
  • Catering compliance
  • Expenditure management
  • Stock control procedures
  • Menu design
  • Food hygiene standards
  • Loss investigations
  • Revenue forecasting
  • Staff rotas
  • Cash-handling expertise
  • COVID-19 cleaning procedures
  • Cellar management
  • Brewery partnership development
  • Hospitality management
  • Wine knowledge
  • Guest experience enhancement
  • Strategic business planning
  • Budgeting expertise
  • P&L account reviews
  • Ejecting unruly patrons
  • Menu engineering
  • Payroll processing
  • Fast-paced food service
  • Complaint handling
  • Cash handling
  • Order processing
  • Menu knowledge
  • Inventory oversight
  • Workload prioritisation
  • Point of sale systems
  • Wine pairing
  • Event coordination
  • Brand Promotion
  • Situational awareness
  • Staff motivation
  • Supplier relationships
  • Drink mixing
  • Recruitment and hiring
  • Marketing strategies
  • Employee performance evaluation
  • Communication proficiency
  • Initiative taking
  • Customer relationship management software

Certification

I have my Personal Pub Licence and have completed the Marston's training

Affiliations

I love music and performing, I also enjoy cooking and being creative in the kitchen, I also like Gardening and have a very big interested in animals and nature

Accomplishments

I have a lot of random qualifications

References

References available upon request.

Timeline

Pub manager

Marston's
05.2025 - Current

School Governors

Berklands school
01.2021 - 12.2022

Chair of Youth Club

Warsop Youth Club
01.2021 - 12.2022

Bar manager

Horse and Hounds
03.2020 - 07.2021

Parish Councillor

Warsop Parish Council
06.2018 - 09.2021

Bar manager

The Plough Inn
08.2017 - 06.2020

Bar manager

Stonegate Pubs
08.2013 - 09.2017

Promotion manager

ultimate leisure
02.2000 - 11.2005

High School Diploma - Maths, English And Science

Blake High School

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Wayne Williamson-Cooper