Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline

Sandra Moon

Motherwell ,North Lanarkshire

Summary

Passionate Bar Manager skilled in successful team leadership and business planning. Communicates and collaborates well for improved staff performance. Calm and productive under pressure to meet demands of busy service environments. Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen. Hardworking individual seeks opportunity to capitalise on hospitality leadership abilities. Engages teams with energy and enthusiasm to maintain productive operations. Plans and prioritises well to achieve busy workloads under pressure. Ambitious student keen to build upon skills in bar service and team leadership. Plans and delegates strategically to achieve tasks within constraints. Hardworking and quick to learn for fast development and reliable business support.

Overview

17
17
years of professional experience

Work history

Public house manager

Self employed
Motherwell, North Lanarkshire
09.2004 - 09.2021
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Monitored bar expenses and operations to minimise costs.
  • Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
  • Identified and addressed underperformance and non-compliance.
  • Led team to deliver outstanding hospitality operations.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Oversaw line cleaning and cellar management.
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Planned staffing levels based on evolving service demands.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Offered discounts and promotions to encourage purchases.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Sourced products locally for improved cost-efficiency and sustainability.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

A-Levels - English

Daniel high school, Motherwell, North Lanarkshire
06/1975 - 05/1978

A-Levels - Home economics

daziel high school , Motherwell, North Lanarkshire
05/1975 - 05/1978

Skills

  • Live entertainment booking
  • Beer garden maintenance
  • Pub promotional campaigns
  • Fruit machine operations
  • Chain pub management
  • Crowd control
  • Performance evaluations
  • Hiring and training
  • Produce purchasing
  • Food plating and presentation
  • Kitchen equipment operation and maintenance
  • Safe food handling
  • Process improvements
  • Quality Assurance
  • Shift scheduling
  • External recruitment
  • Kitchen staff coordination
  • Sanitation
  • Recruitment and hiring
  • Portioning understanding
  • Diverse beverage knowledge
  • Cleaning and sanitation procedures
  • Recruitment
  • Project budgeting
  • Training
  • Staff supervision
  • Cleanliness
  • Cost controls
  • Conflict resolution
  • Decision making
  • Project scheduling
  • Live entertainment booking

Languages

English
Advanced

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Public house manager - Self employed
09.2004 - 09.2021
Daniel high school - A-Levels, English
06/1975 - 05/1978
daziel high school - A-Levels, Home economics
05/1975 - 05/1978

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Sandra Moon