Summary
Overview
Work history
Education
Skills
Languages
Timeline
Bartender
Angela Henderson

Angela Henderson

stockport,Region

Summary

Organised and dependable Licenced Bar Manager with 23 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work history

Public House Manager

South Manchester functions ltd
Greater Manchester, Burnage
06.2021 - 01.2023
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Checked licenses to be in line with current legislation.
  • Observed strict confidentiality of all spoken and written personal information.
  • Reconciled £[Number] weekly takings.
  • Setup, took readings, removed cash and balanced £[Number] fruit machine takings daily.
  • Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
  • Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
  • Organised monthly live entertainment, delivering £[Number] average takings.
  • Wrote code of conduct, policies and procedures and COVID-19 risk assessment.
  • Managed inventory of over £[Number] in stock week-to-week.
  • Managed 10+ staff and daily operations for Events at the pub.
  • Resolved staff and customer complaints, challenges and enquiries.

Bar Manager

Enterprizes Brewery
Oldham, Chadderton
04.2017 - 10.2020
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Planned staffing levels based on evolving service demands.
  • Oversaw line cleaning and cellar management.
  • Identified and addressed underperformance and non-compliance.
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Offered discounts and promotions to encourage purchases.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Monitored bar expenses and operations to minimise costs.
  • Reconciled cash and credit card transactions to maintain accurate records.

Restaurant and Bar Manager

Enterprize Brewery
Rochdale, Manchester
01.2016 - 09.2017
  • Analysed sales data to identify trends and address underperforming areas.
  • Reviewed sales reports to assist with budget management and forecasting.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
  • Allocated resources to manage high-volume shifts with efficiency and top-notch service.
  • Monitored bar needs and delegated tasks to reduce patron wait times.
  • Enforced sanitation standards to maintain compliant bar and restaurant operations.
  • Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
  • Collaborated with bartenders to draft and implement promotional drinks and seasonal offerings.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Monitored inventory and enforced proper rotation and storage requirements.
  • Led team to deliver outstanding hospitality operations.
  • Promoted menus and events on company social media accounts.
  • Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.

Public House Manager

Enterprizes Brewery
stockport, Manchester
05.2013 - 11.2015
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Checked licenses to be in line with current legislation.
  • Observed strict confidentiality of all spoken and written personal information.
  • Setup, took readings, removed cash and balanced £[Number] fruit machine takings daily.
  • Reconciled £[Number] weekly takings.
  • Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
  • Completed and submitted monthly reports to business manager.
  • Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
  • Organised monthly live entertainment, delivering £[Number] average takings.
  • Wrote code of conduct, policies and procedures and COVID-19 risk assessment.
  • Managed inventory of over £[Number] in stock week-to-week.
  • Managed [Number]+ staff and daily operations for [Type] pub.
  • Resolved staff and customer complaints, challenges and enquiries.
  • Communicated details of upcoming events, promotions and menu changes with all staff.

Public House Manager

Enterprize Brewery
Hyde, Tameside
02.2011 - 11.2014
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Checked licenses to be in line with current legislation.
  • Observed strict confidentiality of all spoken and written personal information.
  • Setup, took readings, removed cash and balanced £[Number] fruit machine takings daily.
  • Reconciled £[Number] weekly takings.
  • Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
  • Completed and submitted monthly reports to business manager.
  • Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
  • Organised monthly live entertainment, delivering £[Number] average takings.
  • Wrote code of conduct, policies and procedures and COVID-19 risk assessment.
  • Managed inventory of over £10000 in stock week-to-week.
  • Managed 11+ staff and daily operations for [Type] pub.

Public House Manager

Robinsons Brewery
stockport, Manchester
03.2005 - 04.2011
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Checked licenses to be in line with current legislation.
  • Observed strict confidentiality of all spoken and written personal information.
  • Setup, took readings, removed cash and balanced £[Number] fruit machine takings daily.
  • Reconciled £[Number] weekly takings.
  • Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
  • Completed and submitted monthly reports to business manager.
  • Kept constant awareness of any changes in food handling standards and other relevant legislation.
  • Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
  • Wrote code of conduct, policies and procedures and COVID-19 risk assessment.
  • Managed inventory of over £8000 in stock week-to-week.
  • Managed 6+ staff and daily operations for [Type] pub.

Public House Manager

Greenhalls Brewery
stockport, Region
05.2002 - 10.2004
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Checked licenses to be in line with current legislation.
  • Observed strict confidentiality of all spoken and written personal information.
  • Setup, took readings, removed cash and balanced £[Number] fruit machine takings daily.
  • Reconciled £[Number] weekly takings.
  • Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
  • Kept constant awareness of any changes in food handling standards and other relevant legislation.
  • Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
  • Wrote code of conduct, policies and procedures and COVID-19 risk assessment.
  • Managed inventory of over £12000 in stock week-to-week.
  • Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
  • Liaised with business manager, committee and chef to develop consistently evolving and improving menu.
  • Prepared annual budgets and staffing levels, encouraging managers and staff to be aware of parameters.
  • Managed 12+ staff and daily operations for The Stockport Arms pub.

Education

GCSEs - maths,english,Science,Art

Werneth High School
Stockport
09.1991 - 09.1995

NVQ Level 2 - Licensees

BIIAB
manchester

NVQ Level 2 - Licenced Retail

BIIAB
Manchester

NVQ Level 2 - Licenced Hospitality

BIIAB

Skills

  • Pub promotional campaigns
  • Freehold pub management
  • Multibar management
  • Chain pub management
  • Live-in manager
  • Staff supervision
  • Shift scheduling
  • Diverse beverage knowledge
  • Process improvements
  • Cost controls
  • Kitchen equipment operation and maintenance
  • Decision making

Languages

English
Fluent

Timeline

Public House Manager

South Manchester functions ltd
06.2021 - 01.2023

Bar Manager

Enterprizes Brewery
04.2017 - 10.2020

Restaurant and Bar Manager

Enterprize Brewery
01.2016 - 09.2017

Public House Manager

Enterprizes Brewery
05.2013 - 11.2015

Public House Manager

Enterprize Brewery
02.2011 - 11.2014

Public House Manager

Robinsons Brewery
03.2005 - 04.2011

Public House Manager

Greenhalls Brewery
05.2002 - 10.2004

GCSEs - maths,english,Science,Art

Werneth High School
09.1991 - 09.1995

NVQ Level 2 - Licensees

BIIAB

NVQ Level 2 - Licenced Retail

BIIAB

NVQ Level 2 - Licenced Hospitality

BIIAB

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Angela Henderson