Daniel Naggea
London,Waltham Forest
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Dependable police professional with extensive experience in public protection roles. Elevated community safety through diligent patrols and surveillance. Competent and proactive under pressure to maintain order in emergency scenarios.
Experienced and professional person with extensive public dealing under pressure and difficult situations. Maintaining the safety of colleagues and protecting members of public. Not shy of difficult scenarios and dealing with challenging individuals.
Contact me:
Email: Danieln1596@hotmail.co.uk
Phone: 07960621928
Address: 99 Cavendish Drive, Leytonstone, London, E11 1DL
Overview
7
7
years of professional experience
19
19
years of post-secondary education
Work history
Police constable
Metropolitan Police Service
Enfield
01.2019 - Current
- Attended emergency situations, employing 5 years of experience to secure optimal resolutions in line with force regulations.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Supported large public gatherings by stewarding and patrolling public areas.
- Produced comprehensive crime reports with meticulous attention to detail.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Protected life and property by enforcing UK laws and regulations.
- Demonstrated crowd control, site patrolling and access management at large-scale community events.
- Prepared crime reports and case files, delivering documentation to Public Prosecution Service (PPS).
- Kept public peace during protests, strike action and high-profile events.
- Wrote and submitted reports concerning police activities and investigations.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Enforced laws with authority to maintain good public order.
- Maintained public and property safety through diligent surveillance.
Letting agent
Lettings for London
Southgate, London
03.2018 - 01.2019
- Set appointment times for individuals to tour facilities and see available units.
- Enforced policies and rules for all tenants.
- Generated and implemented resident activities and identified problem vacancies.
- Marketed property to local businesses through collateral, emails and phone calls.
- Performed background checks on all apartment applicants.
- Kept accurate records of all resident and tenant correspondence.
- Showed prospective tenants around properties and provided detailed information on key features.
- Answered phone calls and emails, responding to prospects questions quickly and clearly.
Security guard
Oak Security
Ilford, London
03.2017 - 03.2018
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Adjusted security systems and equipment to gain better coverage of car parks, interior and exterior buildings.
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
- Maintained composure and professionalism while screening visitors during high-volume periods.
- Conducted fire and security alarm testing to create stable systems.
- Enforced safety protocols through increased video surveillance and effective access control.
- Established effective access control systems, logging staff and visitor movement for accurate site records.
- Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Administered effective first aid and liaised with emergency services.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
Teaching assistant in secondary schools
Leytonstone School
Leytonstone, London
02.2017 - 03.2018
- Built strong rapport with students by attending to personal needs, including social, hygiene and welfare matters.
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
- Supported development of appropriate resources, working with teachers to ensure provision met learning needs.
- Managed pupil behaviour to cultivate focused and productive classes.
- Created positive, engaging learning environments to improve student experiences.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Set-up equipment and gathered teaching materials to prepare for lessons.
- Supervised pupils during lunchtimes and educational visits.
- Assisted teacher with using support equipment and computers during lessons.
- Kept class records current with attendance information and student grades.
- Encouraged students to work together to complete projects and solve problems.
- Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
Personal Trainer
Muscle Hut Gym
Leytonstone, London
09.2016 - 09.2017
- Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
- Trained clients to practise proper form, posture and technique.
- Designed and executed individual and small group exercise fitness classes and regimens.
- Taught clients how to properly operate exercise equipment.
- Consulted with clients to define goals and fitness capacity.
- Built clients confidence and ability through unrelenting motivation and dedication.
- Grew customer base through referrals based on customer satisfaction and results.
- Managed diary to maximise client bookings.
- Administered first aid, reporting incidents and near misses when required.
- Coordinated groups to comply with set schedule of times and locations.
Education
Diploma of Higher Education - Sport Science, coaching, teaching and therapy
Middlesex University
London 09.2016 - 04.2018
Diploma of Higher Education - Sport Science
Football Academy
London 09.2013 - 07.2016
GCSEs - I.C.T
Leytonstone School
London 09.2008 - 07.2013
GCSEs - Mathematics
Leytonstone School
London 09.2008 - 07.2013
GCSEs - English
Leytonstone School
London 09.2008 - 07.2013
Skills
- Knife crime prevention
- Court appearances
- Reactive investigations
- Response policing
- Intelligence analysis
- Crime reduction strategy
- Law enforcement
- Investigative interviewing
- Community policing
- Report writing
- Crime investigation
- Theft prevention strategies
- Road policing
- Criminal investigating
- Reporting skills
- Front desk operations
- Microsoft Office
- Excel proficiency
- Emergency awareness
- Keen observer
- Punctuality
- Safety and security
- Customer service
- Site patrolling
- Radio communications
- Building access control
- Legible report writing
- CCTV systems
- Office 365 usage
- Customer experience
- Key holder
- Data entry
- Self-motivated
- Outgoing and enthusiastic
- Superb time management
- Confident communicator
- Outstanding customer service
- First aid and CPR
- Safety compliance
- Oral and written communication
Languages
English
Native
Timeline
Police constable
Metropolitan Police Service
01.2019 - Current
Letting agent
Lettings for London
03.2018 - 01.2019
Security guard
Oak Security
03.2017 - 03.2018
Teaching assistant in secondary schools
Leytonstone School
02.2017 - 03.2018
Personal Trainer
Muscle Hut Gym
09.2016 - 09.2017
Diploma of Higher Education - Sport Science, coaching, teaching and therapy
Middlesex University
09.2016 - 04.2018
Diploma of Higher Education - Sport Science
Football Academy
09.2013 - 07.2016
GCSEs - I.C.T
Leytonstone School
09.2008 - 07.2013
GCSEs - Mathematics
Leytonstone School
09.2008 - 07.2013
GCSEs - English
Leytonstone School
09.2008 - 07.2013
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