Najaf Abbas
London
Summary
Skilled professional specializing in budgeting, forecasting, and staff management, with fluency in English, Urdu, Hindi, and Punjabi. Proven ability to enhance operational efficiency and drive positive outcomes through exceptional communication and adaptability. Expertise in advanced Excel, Adobe software, and hotel management systems including Opera and Marsha. Focused on increasing company revenue through innovative strategies while ensuring excellence in customer relations and complaint resolution.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Duty Manager
Royal London House Montcalm Collection
06.2025 - 12.2025
- Ensured efficient hotel operations, prioritising guest safety and satisfaction.
- Successfully lead team of 5 people at FOH and co-ordinated with many other departments to have best out come.
- Facilitated transition between Montcalm Royal London House and Marriott's.
- Sustained operational excellence with adherence to company policies and procedures.
- Identified areas of improvement through regular performance assessments of staff members.
- Delivered excellent customer service through effective communication skills.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Monitored staff performance to maintain five-star service standards.
- Managed guest complaints directly to uphold high ratings and consistency.
- Coordinated operational plans under pressure for seamless execution.
- Oversaw adherence to company procedures and regulations among team members.
- Maintained accurate administrative records for audits and future reference.
- Resolved staff conflicts to promote high levels of employee satisfaction.
- Handled complaints professionally, leading to improved customer retention rates.
- Coordinated staff schedules to maximise productivity.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Handled guest complaints to protect brand reputation.
Account Assistance
HM Accountant LTD
10.2019 - 12.2025
- Assisted co-founder and director in managing diversified client portfolio across various sectors.
- Analysed and simplified client data for profit and loss accounts prior to submission to HMRC.
- Demonstrated reliability and accuracy in independently servicing all responsibilities.
- Enhanced existing skills through self-directed learning and practical application.
- Provided prompt assistance, enhancing customer satisfaction rates.
Assistant Night Manager
Red Carnation Hotels
09.2024 - 06.2025
- Checked in and out guests, addressing all queries and requests promptly.
- Ensured requests reached appropriate departments for efficient resolution.
- Conducted PPO reconciliation for hotel and five outlets, verifying banking and cash totals.
- Recognised and resolved discrepancies swiftly to maintain financial integrity.
- Sent daily email updates to management regarding unresolved discrepancies and issues.
- Counted and signed floats at shift start and end for accountability.
- Oversaw smooth and timely night audit processes for operational efficiency.
- Managed operational activities, focusing on guest satisfaction, financial performance, and revenue optimisation.
- Escalated serious issues or complaints to higher management immediately ensuring prompt action taken where necessary.
- Coordinated with morning shift team for seamless transition, reducing downtime and confusion.
- Collaborated with other departments proactively improving inter-departmental communication and workflow efficiency during the night shift.
- Implemented effective solutions to operational challenges, enhancing overall efficiency.
- Dealt with all financial transactions accurately, contributing to sound fiscal management of the hotel.
Finance Assistance
Cycas Hospitality
London
06.2024 - 09.2024
- Accounts payable - guaranteeing accurate processing of expenses from all departments post-approval by HOD, this role also necessitates invoice closure before payment processing.
- Facilitated communication between sales and finance departments for unified business objectives.
- Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
Reservation Agent
Cycas Hospitality
The Lincoln Suites
02.2024 - 06.2024
- Executed seamless check-in and check-out processes while addressing guest inquiries and needs.
- Directed requests to appropriate departments for efficient resolution.
- Performed PPO reconciliation for hotel and five outlets, ensuring accuracy in banking and cash totals.
- Identified and rectified discrepancies promptly.
- Dispatched daily email updates to management regarding unresolved discrepancies or reconciliation issues.
- Monitored float counts and secured signatures at shift start and end.
- Facilitated smooth and timely night audits to uphold operational integrity.
- Oversaw operational activities to enhance guest satisfaction, financial performance, and revenue optimisation.
- Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
- Implemented new strategies for better organisation of reservation data.
- Escalated unresolved issues where necessary, ensuring guest satisfaction at all times.
- Streamlined the reservations process, creating an efficient working environment.
Guest Service Representive
Cycas Hospitality
The Lincoln Suites
11.2023 - 02.2024
- Facilitated guest check-in and check-out processes while identifying and addressing guest needs.
- Responded to phone inquiries and email correspondence regarding bookings.
- Gained proficiency in payment processing and automated systems.
- Adapted swiftly to a high-paced environment, especially during peak Christmas season.
- Demonstrated ability to work independently with minimal supervision.
- Made informed decisions to support team objectives and individual guest experiences.
- Collaborated effectively with team members to enhance overall service quality.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Guest Service Representive
Axiom Hospitality
Residence Inn by Marriott London Kensington
09.2022 - 11.2023
- Conducted night audits and prepared documentation for daily operations.
- Balanced accounts and processed payments, ensuring accuracy through pre-audit checks.
- Managed team members to uphold efficient hotel operations.
- Demonstrated flexibility and rapid learning during peak festive season.
- Made informed decisions independently, contributing to increased company turnover.
- Ensured error-free transactions through meticulous attention to detail in financial processes.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
Education
Master of Science - Accounting
ACCA
LondonAccounting and Finance Graduate - Accounting And Finance
London South Bank University
London 05.2017 - 07.2021
BTEC Level 3 Business - Business
NewVic Sixth Form College
London 01.2010 - 09.2012
GCSE's Inc. - GCSE
English and Math's Buxton Secondary School
LondonSkills
- Fluent in English, Urdu, Hindi, and Punjabi
- Excellent oral and written communication skills
- Able to adapt effectively to different situations and can easily adapt any working environment required to make my work more reliable and efficient
- Able to adapt effectively to different situations
- Budgeting
- Forecasting
- Attention to detail
- First aid qualification
- Act qualified
- Multi-tasking
- Adaptability
- Time management
- Critical learning
- Well-organized
- Team leadership
- Responsible
- Communications skills
- Sa badge
- Full UK driving license
- Staff management
- Opera
- Opera cloud
- Marsha
- TaxCal
- Payroll manager
- Freedom pay
- Global pay
- Elavon
- Mews
- Nourkoss
- Asana
- Outlook
- Google drives
- PMS
- Advance excel skills
- Adobe software's
- Strong IT skills
- Researcher and analyst skills
- Hotel locks
- Able to co-ordinate with all teams and working with mutual understanding
- Professional phone, verbal and written (email) etiquette
- Always willing to hear new ideas and implement for greater revenue for company
- Able to resolve issues within staff and guests, finding solution that everyone can work with all positivity
- Time management mastery
- Basic accountancy
- Point-Of-Sale system proficiency
- Decision-Making prowess
- Venue maintenance supervision
- Marketing campaigns development
- Financial prudence
- Budget management expertise
- Business administration knowledge
- Retail operations understanding
- Microsoft office suite proficiency
- Loss prevention techniques
- Technical equipment operation
- Stock control methods
- Complaint handling excellence
- Sales forecasting capability
- Customer relations
- Staff training
- Microsoft Office Suite
- Opera hotel management system
- Staff leadership
Employment history
- January 2012 till October 2019- brief employment history
- Between January 2012 and January 2016, I have worked for various security firm, commercial, cooperative and residential. These companies included hawk vision, London security services, CSP, STM and GUK.
Affiliations
- writing
- history
- wisdom
Accomplishments
Employer of the month for back to back few months in the row
Hold first aid training and certification which was recently completed in 2025.
Certification
ACCA
Languages
English
Native
Urdu
Native
Hindi
Native
References
References available upon request.
Timeline
Duty Manager
Royal London House Montcalm Collection
06.2025 - 12.2025
Assistant Night Manager
Red Carnation Hotels
09.2024 - 06.2025
Finance Assistance
Cycas Hospitality
06.2024 - 09.2024
Reservation Agent
Cycas Hospitality
02.2024 - 06.2024
Guest Service Representive
Cycas Hospitality
11.2023 - 02.2024
Guest Service Representive
Axiom Hospitality
09.2022 - 11.2023
Account Assistance
HM Accountant LTD
10.2019 - 12.2025
Accounting and Finance Graduate - Accounting And Finance
London South Bank University
05.2017 - 07.2021
BTEC Level 3 Business - Business
NewVic Sixth Form College
01.2010 - 09.2012
Master of Science - Accounting
ACCA
GCSE's Inc. - GCSE
English and Math's Buxton Secondary School