CJ VERRIER
Swindon,Wiltshire
Summary
Driven individual with background in retail sales, customer service and hospitality. Well-versed in delivering high levels of customer service for a great sales experience. Passionate about maintaining beautiful, well-stocked merchandise displays. A friendly, hard-working team player comfortable in fast-paced environments and willing to take on challenging work.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
Retail Assistant
Smyths Toys Superstores
Swindon, Wiltshire
09.2023 - Current
- Currently working as a retail assistant as part of the Smyths team.
- I have gained more customer service experience assisting people of various age ranges.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accurately and efficiently processed cash, card and mobile payments using POS systems.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Designed visual merchandising and window displays to boost footfall.
- Processed product returns, ensuring items were clean and resaleable.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Retail Assistant
Marks & Spencer
Swindon, Wiltshire
12.2022 - 01.2023
- Temporary Christmas position.
- Gained valuable customer experience in a busy fast paced retail environment during one of the busiest holidays.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, and completing purchases.
- Updated product labelling and pricing to reflect discounts and offers.
- Accurately and efficiently processed cash, card and mobile payments using POS systems.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers in locating specific items to boost satisfaction.
Customer Care Assistant & Crew Member
McDonald's
Swindon, Wiltshire
06.2022 - 09.2023
- Worked as part of the customer care team, then became part of the crew member team.
- Trained in food safety and hygiene practices.
- Prepared food and beverages within target timeframes.
- Ran orders from kitchen to dining areas.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Maintained clean and sanitary food preparation areas and equipment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Maximised restaurant cleanliness and accessibility.
- Attended to customers with friendly and accurate service.
- Established professional relationships with peers to enhance productivity and teamwork.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
Education
A-Levels -
New College, Queen's Drive Campus
09.2021 - 06.2023
GCSEs -
The Ridgeway School & Sixth Form College
09.2016 - 05.2021
Skills
- Exemplary customer service
- Retail merchandising expertise
- Accurate money handling
- Upselling expertise
- Outgoing and enthusiastic
- Customer service oriented
- Efficient multitasker
- Superb time management
- Self-motivated
Timeline
Retail Assistant
Smyths Toys Superstores
09.2023 - Current
Retail Assistant
Marks & Spencer
12.2022 - 01.2023
Customer Care Assistant & Crew Member
McDonald's
06.2022 - 09.2023
A-Levels -
New College, Queen's Drive Campus
09.2021 - 06.2023
GCSEs -
The Ridgeway School & Sixth Form College
09.2016 - 05.2021
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