Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Lucy Valenzia

Lucy Valenzia

Andover,Hampshire

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Experienced retail sales assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work history

Retail Sales Assistant

Orvis
Stockbridge, Hampshire
05.2002 - 04.2022
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Built lasting relationships with clients through customer service interactions.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Received and processed shipments and deliveries to maintain organised workflow.
  • Participated in staff meetings to develop strategies in selling.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Processed returned or exchanged items and provided refunds to customers.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Assisted customers in locating specific items to boost satisfaction.

Education

GCSEs - seven

St Benedicts Convent
Andover, Hampshire

NVQ Level 1 -

Orvis

NVQ Level 2 -

orvis

Skills

  • Retail merchandising expertise
  • Money handling
  • Face-to-face selling
  • Fashion and styling expertise
  • Outstanding customer service
  • Self-motivated
  • Accurate money handling
  • Upselling expertise
  • Results driven
  • Customer service oriented
  • Confident communicator
  • Product promotions
  • Results-orientated
  • Outgoing and enthusiastic
  • Energetic self-starter
  • Customer service
  • Promotions
  • Merchandising
  • Returns
  • Online sales

Languages

English
Fluent

Timeline

Retail Sales Assistant

Orvis
05.2002 - 04.2022

GCSEs - seven

St Benedicts Convent

NVQ Level 1 -

Orvis

NVQ Level 2 -

orvis
Lucy Valenzia