Cristian Shearer
Edinburgh,Edinburgh
Summary
UK national with a rich cultural background, having lived in Moldova, Syria, England, and the Netherlands before settling in Scotland. Extensive experience in customer service, event management, security, and banking sectors. Demonstrated success in high-pressure environments, including festivals and major events, with a calm and professional demeanor. Strong problem-solving skills and excellent communication abilities with diverse populations.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
IQ Student Accommodation
12.2025 - Current
- Assisted in creating positive and memorable experiences for residents.
- Completed administrative tasks including logging maintenance requests, filing, and preparing notices.
- Supported the student management system, Starez, in day-to-day operations.
- Handled customer complaints with patience and understanding.
- Ensured compliance with health and safety standards.
Contact Centre Sales (Loyalty Change)
Sky
Edinburgh
01.2025 - 04.2025
- Assisted customers with inquiries regarding subscription cancellations.
- Managed inbound calls from customers contemplating changes to Sky subscriptions.
- Provided high-quality customer service throughout interactions.
Customer Service Role
Dobbies
04.2024 - 08.2024
- Working in the delivery and logistics department
- Obtained and examined relevant information to assess validity of complaints
- Developed and maintained positive relationships with customers by providing
- Determined charges for services requested and arranged for billing.
Crew Member
Five Star Group
05.2023 - 03.2024
- Provide a professional and friendly service
- Crowd Management: Organize and manage crowds effectively, ensuring smooth
- Event Support: Assist with event setup and breakdown
Logistics Coordinator and Media Management
Electrikal
01.2020 - 01.2022
- Event Logistics Coordination
- Media Management
- Artist Liaison
- Vendor and Supplier Negotiation
- Budget Management
- On-site Event Coordination
- Stakeholder Communication
Customer Service Associate
Lloyd Banking Group
Edinburgh
07.2021 - 10.2021
- Facilitated friendly and attentive service by responding promptly to customer inquiries.
- Assisted in maintaining customer satisfaction by addressing escalated complaints effectively.
- Delivered comprehensive information on product specifications, usability, and pricing.
Customer Service Representative
Sainsburys Bank
Edinburgh
05.2018 - 08.2018
- Assisted customers with product-related questions, feedback and complaints.
- Guaranteed first-class customer service, enthusiastically anticipating and
- Monitored customer surveys and feedback to develop corrective actions for
- Served as point of escalation for complex customer issues, capturing timely
Education
Diploma - International Festival & Event Management with Entrepreneurship
Napier University
Edinburgh, EDH01-2020
HND - Event Management
Edinburgh College
Edinburgh, EDH01-2017
Skills
- Adaptability
- Effective time management
- Computer proficiency
- Team collaboration
- Communication skills
- Customer service support
- Administrative tasks
- Sales expertise
- Supply chain management
- Marketing strategies
- Information technology
Languages
English
Romanian
Hobbies and interests
- Video Editing
- Music Production
- Sports (Football, Gym, Cycling, Athletics)
Timeline
Customer Service Assistant
IQ Student Accommodation
12.2025 - Current
Contact Centre Sales (Loyalty Change)
Sky
01.2025 - 04.2025
Customer Service Role
Dobbies
04.2024 - 08.2024
Crew Member
Five Star Group
05.2023 - 03.2024
Customer Service Associate
Lloyd Banking Group
07.2021 - 10.2021
Logistics Coordinator and Media Management
Electrikal
01.2020 - 01.2022
Customer Service Representative
Sainsburys Bank
05.2018 - 08.2018
Diploma - International Festival & Event Management with Entrepreneurship
Napier University
HND - Event Management
Edinburgh College