Daniel Frost
Stenhousemuir,Stirlingshire
Summary
Dynamic and adaptable professional with a strong foundation in IT skills, communication, and teamwork. Demonstrates exceptional customer service and cash handling abilities, complemented by multi-trained expertise. Committed to leveraging presentation skills to enhance organisational success and drive career growth in a collaborative environment.
Experienced professional focused on delivering exceptional customer service and resolving issues swiftly. Capable of enhancing customer satisfaction through effective communication and problem-solving skills. Committed to fostering positive client relationships and ensuring smooth service operations.
Overview
5
5
years of professional experience
Work history
Customer service assistant
Tenpin
Camelon, Falkirk
11.2024 - Current
- Exceptional customer service making sure that standards are met consistently within the workplace.
- I am able to Communicate effectively with colleagues to ensure seamless service throughout each shift.
- I prioritise tasks during busy periods so I can maximise on productivity.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Managed time efficiently during peak hours to limit customer waiting periods.
- I am passionate and driven for my job ensuring that I can create a fun environment for both our customers and the team.
- I showcase strong communication skills when explaining promotions or discounts to customers.
- I am capable of handling cash transactions accurately, maintaining financial integrity of the tills.
- I am multi-trained, this showing that I am able to do every role within my job, whilst also keeping customer service levels at optimal capacity.
- I ensure to deliver exceptional levels of service with each and every customer when listening to concerns and answering questions.
Bartender
Fairway
Dodworth
06.2023 - 07.2023
- Serving pints and other drinks.
- Taking orders for food.
- Wiping sides and carrying heavy objects to different places when needed.
- Gained experience on the tills and orders whilst also working to a fast degree.
- Created an inviting atmosphere through friendly interaction with customers.
- Collaborated with team members to provide seamless service during busy periods.
Taco Bell
01.2021 - 05.2021
- Cleaning up during or after shift.
- Ensure tables are clean for other customers.
- Making and preparing food.
- Able to respond appropriately when customers are unhappy with their food order or wish to make a complaint.
- Working alongside delivery drivers ensuring correct food orders are given.
- Worked mainly weekends but sometimes a few weekdays.
- Gained communication skills and teamwork skills.
Education
BTEC - games design and development, game art
Sheffield Hallam University
GCSE - English Literature, English Language, Mathematics, History, Double Science, Digital Information Technology, Music Production
Skills
- IT skills
- Adaptability
- Communication skills
- Teamwork
- Presentation skills
- Multi-trained
- Exceptional customer service
- Cash handling
Personal Information
Hobbies: Playing team-based games., Going outside with friends., Watching YouTube., Listening to music., Reading.
Timeline
Customer service assistant
Tenpin
11.2024 - Current
Bartender
Fairway
06.2023 - 07.2023
Taco Bell
01.2021 - 05.2021
GCSE - English Literature, English Language, Mathematics, History, Double Science, Digital Information Technology, Music Production
BTEC - games design and development, game art
Sheffield Hallam University
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