Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Ria Wilkinson-Farquarson

Croydon,Surrey

Summary

Motivated customer service assistant of 6 years who thrives in fast-paced environments. Demonstrates a consistent strong work ethic and adherence to company policy and procedures. Responsible and dedicated customer service assistant with proven multitasking and organisational skills.

Overview

6
6
years of professional experience

Work history

Customer service assistant

Argos
London
11.2018 - 08.2024
  • Interacting and engaging with customers, providing guidance and expert advice to influence purchase decisions.
  • Carrying out the role as a responsible colleague, with responsibilities such as opening and closing the shop floor.
  • Selling insurance on selected items through domestic and general.
  • Maintaining quality of service, ensuring up-to-date product knowledge to effectively upsell.
  • Use active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Handling concerns and complaints with compassion and care, delivering positive outcomes for continued customer loyalty.
  • Issuing receipts for customer purchases and gifts, and advising on in-store return and exchange policies.
  • Recording daily transaction information using POS systems, and enabling stock success monitoring.

Education

Bachelor of Arts - Music Business

BIMM British and Irish Modern Music Institute
London
09.2021 - 07.2024

GCSEs - English Language

Norbury Manor Business and Enterprise College
Thornton Heath, Croydon
07.2017 -

GCSEs - Mathematics

Norbury Manor Business and Enterprise College
Thornton Heath, Croydon
07.2018 -

GCSEs - Health and Social Care

Norbury Manor Business and Enterprise College
Thornton Heath, Croydon
07.2018 -

Skills

  • Customer-focused
  • Stock management
  • Communication skills
  • Service Knowledge
  • Problem-solving
  • Insurance sales
  • Adaptability
  • Empathy

Accomplishments

  • Earned leadership role of being a responsible colleague at Argos.
  • Achieved colleague of the week multiple times for hitting the target sale for insurance.

Affiliations

  • Reading
  • Writing
  • Music
  • Podcasts

References

References available upon request.

Timeline

Bachelor of Arts - Music Business

BIMM British and Irish Modern Music Institute
09.2021 - 07.2024

Customer service assistant

Argos
11.2018 - 08.2024

GCSEs - Mathematics

Norbury Manor Business and Enterprise College
07.2018 -

GCSEs - Health and Social Care

Norbury Manor Business and Enterprise College
07.2018 -

GCSEs - English Language

Norbury Manor Business and Enterprise College
07.2017 -
Ria Wilkinson-Farquarson