Summary
Overview
Work history
Skills
Additional Information
Timeline
Generic

Ellis Parry

Bristol,Avon

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.

Driven individual with flair for communication and problem-solving, well-suited for Customer Service Assistant role. Demonstrates strong interpersonal skills and ability to handle customer queries and complaints with professionalism. Committed to enhancing customer satisfaction and contributing to positive team environment.

Overview

3
3
years of professional experience

Work history

Customer service assistant

Tesco
Bristol, Avon
2024.05 - 2025.06
  • Assisted customers with inquiries and provided information on products and services.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Maintained cleanliness and organisation of sales floor to enhance shopping experience.

Customer service assistant

Sainsbury’s
Bristol, Avon
2022.11 - 2023.08
  • Assisted customers with inquiries and provided information on products and services.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Maintained cleanliness and organisation of sales floor to enhance shopping experience.

Customer service assistant

Tesco
Bristol, Avon
2022.05 - 2022.09
  • Assisted customers with inquiries and provided information on products and services.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Maintained cleanliness and organisation of sales floor to enhance shopping experience.
  • Collaborated with team members to ensure efficient operation of store processes.
  • Processed transactions accurately whilst handling cash and electronic payments.
  • Advised customers on promotions and special offers to encourage purchases.
  • Monitored stock levels and reported discrepancies to management for timely replenishment.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Improved customer relations by managing customer complaints effectively.
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.
  • Offered helpful advice on product selection, leading to increased sales.
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Prioritised tasks during busy periods for maximised productivity .

Skills

  • Customer inquiry resolution
  • Product knowledge enhancement
  • Transaction processing
  • Task prioritisation
  • Adaptability
  • Customer relationship management
  • Conflict resolution
  • Multi-tasking
  • Time management
  • Online customer assistance
  • Cash handling
  • Customer Service
  • Payment Processing
  • Product knowledge
  • Refund and exchange processing
  • Order processing
  • Refund processing
  • Complaint handling
  • Typing speed
  • Stock replenishment
  • Basic accounting
  • Polite and friendly
  • Decision-Making speed
  • Time efficiency
  • Initiative taking
  • Verbal articulation

Additional Information

I am a motivated and resilient individual currently retaking my GCSEs, demonstrating strong commitment to improving my academic achievements. This experience has strengthened my determination, time-management skills, and ability to overcome challenges. I have a strong interest in science and healthcare and aspire to pursue a career as a pharmacist, where I can combine my knowledge with a passion for helping others. I am eager to continue developing my skills and gaining experience that will support my future studies and professional goals.

Timeline

Customer service assistant

Tesco
2024.05 - 2025.06

Customer service assistant

Sainsbury’s
2022.11 - 2023.08

Customer service assistant

Tesco
2022.05 - 2022.09
Ellis Parry