COURTNEY MCEWAN
Stevenage,Hertfordshire
Summary
Dedicated property professional with a strong passion for delivering exceptional customer service and expertise in conflict resolution and negotiation. Proficient in contract and property law, with a strong background in property marketing and client relationship management. Highly organised, with excellent time management skills and a proven ability to ensure efficient operations while delivering outstanding client satisfaction. Committed to leveraging these skills to drive success within the property sector by continuously identifying opportunities to improve processes, enhance operational efficiency, and build lasting professional relationships.
Overview
1
1
Certification
7
7
years of post-secondary education
8
8
years of professional experience
Work history
Sales Negotiator
Putterills
Hitchin/Welwyn Garden City, Hertfordshire
2025.01 - Current
- Call outs on available stock to book in buyers and maximising any business opportunities, where applicable
- Conducted property viewings, ensuring buyers are correctly qualified and determining honest feedback
- Advised vendors regarding property feedback and subsequent strategy to ensure we are maximising reach and effectively marketing the property
- Liaising with vendors to ensure property is compliant prior to marketing, ensuring the correct advice is provided in line with legislation
- Putting together marketing details and property listings, bespoke to each property to client satisfaction
- Liaising with vendors to determine best marketing strategy for the individual property
- Negotiated offers between buyer and vendor, ensuring client satisfaction and minimise risk of a fall-through
Lettings Negotiator
Putterills Lettings
Knebworth, Hertfordshire
2023.07 - 2025.08
- Registered, filtered and booked in applicants for property viewings
- Carried out the majority of viewing appointments, after providing thorough feedback to Landlord
- Facilitated tenancy progression from viewing stage all the way through to key collection
- Negotiated offers between Tenant and Landlord to achieve maximum rental rate and both tenant & client satisfaction
- Co-ordinated with the property management team and Landlord to ensure property is compliant, in line with legislation
- Advised Landlords on legal obligations and best practice
Team Supervisor
McMullen & Sons Ltd
Stevenage/Hitchin, Hertfordshire
2018.03 - Current
- Maintained high standards of customer service by training new waitstaff.
- Trained waitstaff in upselling techniques, increasing average spend per head.
- Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
- Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
Education
GCSE -
The Thomas Alleyne Academy
Stevenage, Hertfordshire 2013.09 - 2018.06
A-Levels -
The Thomas Alleyne Academy
Stevenage, Hertfordshire 2018.09 - 2020.06
Skills
- Customer Service Excellence
- Conflict Resolution
- Negotiation and interpersonal skills
- Contract and property law
- Property marketing
- Time management & organisation
- Process Improvement
Affiliations
- Certified Specialty Scuba Diver
- Equestrian
Certification
- ABBE Level 3 Certificate for Estate and Letting Agents (CELA) (Rightmove), with eligibility to apply for ARLA Propertymark accreditation.
References
References available upon request.
Timeline
Sales Negotiator
Putterills
2025.01 - Current
Lettings Negotiator
Putterills Lettings
2023.07 - 2025.08
A-Levels -
The Thomas Alleyne Academy
2018.09 - 2020.06
Team Supervisor
McMullen & Sons Ltd
2018.03 - Current
GCSE -
The Thomas Alleyne Academy
2013.09 - 2018.06