Sonam Gurung

Customer Service Superstar Award Winner – recognised for achieving the highest Google review ratings within the company (reference available on my LinkedIn profile).

Key Responsibilities as a Sales Negotiator:

• Conduct property viewings with prospective buyers, building rapport and providing detailed knowledge of each property to maximise interest and offers.
• Negotiate offers between buyers and sellers, working to achieve the best possible outcome while progressing sales efficiently.
• Advise vendors on market conditions, pricing strategies, and potential price reductions to help secure successful sales.
• Generate new business by prospecting, following up leads, and booking valuation appointments to win instructions.
• Manage property marketing by preparing listings, coordinating photography, and ensuring properties are effectively promoted across portals and marketing channels.
• Maintain regular communication with clients through calls, updates, and feedback after viewings, ensuring excellent customer service throughout the sales process.

Assistant Gym Manager & Part-Time Personal Trainer

Supported the daily operations of a busy fitness facility while focusing heavily on membership sales, business growth, and member engagement. The role combined sales, marketing, and customer service with coaching clients through personal training.

Key Responsibilities:

• Driving membership sales by promoting gym packages, converting enquiries, and identifying new opportunities to grow the member base.
• Promoting the gym through local marketing initiatives including leafletting, community outreach, and social media campaigns.
• Creating and posting fitness-related content on social media to increase engagement and attract new members (social proof and references available on my LinkedIn profile).
• Supporting the day-to-day running of the gym, ensuring a positive member experience and maintaining high standards across the facility.
• Delivering part-time personal training sessions, helping clients achieve their fitness goals through tailored training programmes and ongoing motivation.
• Building strong relationships with members, providing guidance on training, and promoting additional services such as personal training and fitness programmes.

Clinical Exercise Physiologist – Exercise Referral (Placement)
Completed as part of my MSc in Clinical Exercise Science (4th year, 1-year postgraduate programme) at Solent University, where I carried out a professional placement delivering exercise referral support for individuals with clinical conditions.

Key Responsibilities:

• Conducting initial health and fitness assessments for referred patients, including reviewing medical history, risk factors, and physical capabilities.
• Designing and delivering safe, tailored exercise programmes for individuals with conditions such as cardiovascular disease, obesity, diabetes, and musculoskeletal issues.
• Monitoring patient progress and adapting exercise plans to ensure safety, effectiveness, and continued improvement.
• Providing education and guidance on physical activity, lifestyle changes, and long-term health management.
• Maintaining detailed records of patient progress and communicating with referring healthcare professionals when required.
• Creating a supportive and motivating environment to help patients build confidence and adopt sustainable exercise habits.