Claudia Misiewicz
London,Redbridge
Summary
Motivated professional with expertise in customer service and support. Delivers efficient service that enhances customer satisfaction. Collaborates with team members to achieve objectives and ensure a positive customer experience.
Overview
3
3
years of professional experience
Work History
Waitress Assistant
Royal Cafe
London
01.2026 - 02.2026
- Served food and beverages promptly while keeping quality standards consistent.
- Removed dishes, glassware, and cutlery after dining and asked about refills.
- Followed hygiene and food-handling procedures for full compliance at all times.
- Engaged with new guests immediately to provide personalised seating assistance. and arranged immediate seating assistance at once.
- Answered phones courteously, accurately recording reservations and confirming details for smooth guest experiences.
- Delivered friendly, efficient service during high-volume periods, ensuring timely order fulfilment.
Retail Cashier
SCT
London
09.2025 - 01.2026
- Assisted customers in selecting purchases and locating items to enhance overall satisfaction.
- Process transactions quickly and accurately to improve the checkout experience.
- Maintained accurate daily records of sales and payment totals to ensure transparency and accountability.
- Collaborate with team members to reach sales targets and improve service levels.
- Maintain high hygiene and cleanliness standards at work stations.
- Trained new team members on cash register operation, stock procedures, and customer service to foster a knowledgeable workforce.
Barista
Costa Coffee
London
08.2024 - 06.2025
- Provided exceptional customer service through friendly greetings, attentive order-taking, and tailored product recommendations to enhance customer experience.
- Prepared high-quality hot and cold drinks while maintaining speed and consistency in a busy environment.
- Operated tills and processed cash and card payments accurately.
- Maintained high standards of cleanliness, food hygiene, and health and safety throughout the store.
- Restocked supplies, organised workstations, and supported efficient day-to-day operations.
- Collaborated with team members to deliver efficient and friendly service, contributing to high customer satisfaction levels.
Hairdressing Assistant
Maria’s Hair Salon
London
06.2023 - 07.2023
- Washes client hair using specialist shampoos and head massage techniques.
- Greeted customers, offered refreshments, and provided reading materials to enhance client comfort.
- Managed phone inquiries to ensure efficient communication and schedules appointments using the salon calendar.
- Processes payments, handles cash and card transactions, and issues receipts.
- Restocked shelves with newly purchased products and monitored inventory levels to minimise loss.
- Swept areas and folded towels throughout shift to ensure efficient service.
Education
A-Levels - English Literature, Media Studies and History
City and Islington College
London01-2026
GCSEs - Facilitating subjects and Art & Drama
Holy Family Catholic School & Sixth Form
City of London, LND01-2024
Skills
- Food safety
- Customer service and support
- Order management
- Appointment scheduling
- Cash handling
- Organisational skills
- Team collaboration
- Basic mathematics
Languages
English
Proficient
C2
Polish
Advanced
C1
Timeline
Waitress Assistant
Royal Cafe
01.2026 - 02.2026
Retail Cashier
SCT
09.2025 - 01.2026
Barista
Costa Coffee
08.2024 - 06.2025
Hairdressing Assistant
Maria’s Hair Salon
06.2023 - 07.2023
A-Levels - English Literature, Media Studies and History
City and Islington College
GCSEs - Facilitating subjects and Art & Drama
Holy Family Catholic School & Sixth Form