CLAIRE WANG
Glasgow,GB
Summary
Detail-oriented professional with expertise in customer engagement, hospitality, and specialty coffee knowledge. Skilled in retail sales, inventory management, and e-commerce order processing, with a proven ability to collaborate effectively within teams. Fluent in Mandarin (written and spoken), offering strong communication capabilities to support diverse business needs. Dedicated to delivering exceptional service and operational efficiency in dynamic environments.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Brand Ambassador
Godshot Studio
Glasgow, Glasgow City
06.2024 - Current
- Delivered personalized specialty coffee service with warm hospitality and patience, creating an inviting customer experience
- Engaged with customers through genuine conversations, sharing knowledge about coffee and brand philosophy
- Assisted in pastry preparation and kitchen operations, ensuring product quality and efficiency
- Managed retail product sales, including stock inventory, display arrangement, and replenishment
- Handled online orders from processing to packaging and shipping with attention to detail
- Collaborated across departments to support daily store operations and special events
Assistant, Department of Foreign Language Teaching
Shanghai Elsa Education Technology Co., Ltd.
Shanghai, China
11.2020 - 05.2021
- Assisted foreign teachers in creating lesson plans and updated an online platform with course information and dates and times of lesson delivery
- Engaged with students in an online community and hosted the Oral Practice session, enabling students to practice speaking English with their peers and improve fluency
- Documented students' academic progress and communicated with parents to keep them informed, and responded to feedback on the quality of daily teaching
Education
Master of Science - Educational Studies
University of Glasgow
09.2022 - 12.2023
Bachelor of Engineering - Packaging Engineering
University of Shanghai for Science and Technology
09.2018 - 06.2022
Certificate - Teaching and Learning
National University of Singapore
07.2021 - 08.2021
Skills
- Customer Engagement & Hospitality
- Specialty Coffee Knowledge
- Retail Sales & Inventory Management
- E-Commerce Order Processing
- Team Collaboration
- Fluent in Mandarin (written and spoken)
Affiliations
- Diving (PADI Open Water Diver); Swimming; Road trip; Yoga; Running
Custom
Commissioner of Mental Health, USST
09/2018- 06/2022
- Attended USST Mental Health Training Programme and accomplished one-month training of psychological crisis intervention
Volunteer Teaching Programme, Lijiang, China
2021.07
- Provided 30 students with lessons regarding English, physiology and personal safety and guided them to discuss topics about wetland conservation and minority cultures
Leader, The 3rd Shanghai Citizens' Sports Meeting, Shanghai, China
2020.10
- Directed a 30-member team to maintain order and support athletes, contributing to the success of “Walk for Public Benefits”
Timeline
Brand Ambassador
Godshot Studio
06.2024 - Current
Master of Science - Educational Studies
University of Glasgow
09.2022 - 12.2023
Certificate - Teaching and Learning
National University of Singapore
07.2021 - 08.2021
Assistant, Department of Foreign Language Teaching
Shanghai Elsa Education Technology Co., Ltd.
11.2020 - 05.2021
Bachelor of Engineering - Packaging Engineering
University of Shanghai for Science and Technology
09.2018 - 06.2022
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