Muhammad Imran Danish
Glasgow,Scotland
Summary
Experienced professional with a diverse skill set in customer relationship management, Flexcube application management, and SQL query proficiency. Adept at using Microsoft Office applications, including PowerPoint design and delivery, to enhance client relationship building and data interpretation. Demonstrates strong capabilities in risk assessment, critical thinking, and time management. Possesses extensive experience in teaching and classroom management, first aid certification, dementia care specialisation, medication administration, disability support, hoist operation, autism spectrum understanding, and complex needs experience. Committed to leveraging skills to drive organisational success while pursuing continuous professional development.
Overview
13
13
years of professional experience
7
7
Certification
Work History
STEM Ambassador
STEM Ambassadors Project
Glasgow, Scotland
02.2023 - 02.2025
- Motivated young people to pursue STEM subjects
- Visited schools and delivered presentations.
- Provide one-on-one support to students
Fraud Analyst
Commercial Bank of Dubai
Dubai, United Arab Emirates
10.2021 - 10.2022
- Monitored transactions to identify potential fraudulent activity
- Facilitated accurate card blocking and unblocking to support operational continuity
- Contacted acquirers to address fraudulent transactions and ensure efficient resolution
- Processed charge back for cases involving fraud
AML & Compliance Analyst
Mashreq Bank
Dubai, United Arab Emirates
12.2020 - 09.2021
- Reviewed customer accounts following AML alerts
- Executed AML monitoring and established initial threshold settings
- Conducted regular reviews of customer activities
Senior Relationship officer
Mashreq Bank
Dubai, United Arab Emirates
06.2018 - 02.2020
- Enhanced digital banking experiences through innovative solutions and customer-focused approaches
- Delivered tailored financial solutions for business banking clients across diverse industries
- Streamlined digital onboarding processes for credit cards, accounts and business accounts
Authorisation & Fraud Analyst
Mashreq Bank
Dubai, United Arab Emirates
03.2015 - 03.2018
- Investigated VVIP and international declined card transactions to resolve potential payment issues
- Delivered merchant services enhancing card limits for purchases, cash withdrawals and online transactions
Senior Relationship officer
Mashreq Bank
Dubai, United Arab Emirates
02.2012 - 03.2015
- Facilitated balance transfers and easy cash options for customers
- Achieved sales targets to boost bank revenue
- Upgraded credit card services and provided tailored credit card solutions to customers
Education
PGDE - English
University of Strathclyde, Glasgow
Scotland 08.2024 -
Master of Arts - English Language, Literature and applied Linguistics
National University of Modern Languages, Islamabad
Pakistan 06.2009 - 06.2011
Bachelor of Arts - Journalism, Islamic Studies and Arabic Language
University of the Punjab, Lahore
Pakistan 04.2007 - 04.2009
Bachelor of Business Administration - Marketing & Finance
Leeds Beckett University, Leed
United Kingdom 09.2022 - 09.2023
Skills
- Customer Relationship Management
- Microsoft Office Applications
- PowerPoint Design and Delivery
- Client relationship building
- Data interpretation
- Risk assessment
- Critical thinking
- Time management
- Teaching and classroom management
- First aid certification
- Dementia care specialist
Certification
- AML and combating Terrorist Financing
- Fraud Awareness
- Customer Due Diligence
- AML Controls and Procedures
- Sanctions
- Protection Identity Theft (Online, Cards, Account, ID)
Languages
English
Fluent
Urdu
Fluent
Pashto
Elementary
Arabic
Beginner
Punjabi
Intermediate
Affiliations
- Sketching
- Badminton
Timeline
PGDE - English
University of Strathclyde, Glasgow
08.2024 -
STEM Ambassador
STEM Ambassadors Project
02.2023 - 02.2025
Bachelor of Business Administration - Marketing & Finance
Leeds Beckett University, Leed
09.2022 - 09.2023
Fraud Analyst
Commercial Bank of Dubai
10.2021 - 10.2022
AML & Compliance Analyst
Mashreq Bank
12.2020 - 09.2021
Senior Relationship officer
Mashreq Bank
06.2018 - 02.2020
Authorisation & Fraud Analyst
Mashreq Bank
03.2015 - 03.2018
Senior Relationship officer
Mashreq Bank
02.2012 - 03.2015
Master of Arts - English Language, Literature and applied Linguistics
National University of Modern Languages, Islamabad
06.2009 - 06.2011
Bachelor of Arts - Journalism, Islamic Studies and Arabic Language
University of the Punjab, Lahore
04.2007 - 04.2009
- AML and combating Terrorist Financing
- Fraud Awareness
- Customer Due Diligence
- AML Controls and Procedures
- Sanctions
- Protection Identity Theft (Online, Cards, Account, ID)
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