Summary
Overview
Work history
Education
Skills
References
Certification
Timeline
Generic
Bailie Manning Tracy

Bailie Manning Tracy

Glasgow,Scotland

Summary

I’m a reliable and adaptable worker with experience in customer service, hospitality, and administrative support. I enjoy creating a welcoming environment, supporting others, and keeping things running smoothly in fast-paced settings. Alongside my service experience, I’ve developed strong skills in organization, event planning, and IT troubleshooting. I have a BA in English Literature and am currently completing my Mlitt in English Literature: Modernities, Culture, and Theory at the University of Glasgow.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Receptionist

IE Lighthouse for the Blind
San Bernadino, California
07.2024 - 09.2025

Non-profit organization supporting visually impaired students and community members

  • Served as first point of contact for students, visitors, and the public, creating a professional and welcoming environment.
  • Supported visually impaired students daily, responding to individual needs with empathy and discretion.
  • Managed scheduling, coordinated transportation, and maintained confidential records.
  • Oversaw a book lending program in partnership with the Braille Institute.
  • Handled cash transactions for the student store and meal program, ensuring accuracy and accountability.
  • Assisted with daily lunch service and upheld hygienic standards in dining areas.
  • Provided operational support to staff and students during high-traffic periods, balancing multiple tasks efficiently.

Computer Consultant

University of Redlands
Redlands, California
09.2021 - 04.2024

Campus technology services providing IT support for students and staff

  • Delivered in-person and remote technology support, resolving connectivity issues and providing follow-up assistance.
  • Conducted house calls to troubleshoot network and device problems.
  • Assisted with cataloging devices and maintaining accurate records for the laptop lending program.
  • Developed clear instructional guides for internal use at the student IT help desk.
  • Interviewed and evaluated potential student employees, providing hiring recommendations to department leadership.

Project Assistant

Parable Project, University of Redlands
01.2024 - 04.2024

Public spatial humanities initiative exploring Octavia E. Butler’s work and its contemporary relevance

  • Conducted research to identify and evaluate supplementary seminar materials, enhancing participant engagement.
  • Collaborated with interdisciplinary team members to advance project goals and programming.
  • Organized and coordinated project events, managing logistics and ensuring accessibility.
  • Documented meetings and maintained detailed project records to support reporting and continuity.
  • Assisted in developing resources that linked Butler’s speculative fiction to pressing societal and environmental challenges.
  • Supported community outreach efforts, helping connect scholarship with public audiences.

Education

English Literature - Women's Gender and Sexuality – minor, Emphasis in Religious Studies

University of Redlands
Redlands, CA

Master of Arts - English Literature

University of Glasgow
Glasgow
09.2025 -

Skills

Hospitality & Service Skills

  • Customer Service & Guest Relations
  • Hospitality Industry Experience
  • Table Clearing & Dining Area Maintenance
  • Health Regulations Compliance
  • Reliability & Punctuality

Communication & Outreach

  • Communication & Public Engagement
  • Student Support & Guidance
  • Event Planning & Coordination

Administrative & Organizational Skills

  • Administrative Support & Organization
  • Managing Emails & Correspondence
  • Schedule Creation & Task Organization
  • Personnel Management: Interviews & Hiring
  • Record Keeping & Filing

Technical Skills

  • Proficient in Microsoft & iOS
  • Mobile Device & Tablet Support (iOS & Android)
  • Wi-Fi & Ethernet Troubleshooting
  • User Account Support (Password Resets, Access Issues)
  • Cataloging Office Equipment & Classroom Technology

Writing & Research Skills

  • Technical & Academic Writing
  • Research & Analysis
  • Peer-Reviewed Literature Review

References

  • Heather, King, Heather_King@redlands.edu
  • Enrique, Castaneda, Enrique_castaneda@redlands.edu

Certification

State of California Food Handlers Certificate

Timeline

Master of Arts - English Literature

University of Glasgow
09.2025 -

Receptionist

IE Lighthouse for the Blind
07.2024 - 09.2025

Project Assistant

Parable Project, University of Redlands
01.2024 - 04.2024

Computer Consultant

University of Redlands
09.2021 - 04.2024

English Literature - Women's Gender and Sexuality – minor, Emphasis in Religious Studies

University of Redlands
Bailie Manning Tracy