Claire Kempster
Thurrock,England
Summary
Accomplished professional with extensive expertise in leadership within diverse environments, effective delegating, and customer relationship management. Proven track record in project oversight, staff recruitment, and budget planning. Adept at utilising customer relationship management systems to enhance client satisfaction and drive business growth. Committed to improving time efficiency and achieving organisational goals.
Overview
28
28
years of professional experience
Work history
Manager
Poplar Garden Services
Corringham, Essex
2014.05 - Current
- Led team in implementing new landscaping techniques and sustainable practices.
- Coordinated schedules and resources to ensure timely project completion.
- Mentored junior staff to enhance skills in horticulture and customer service.
- Managed client relationships to ensure satisfaction and repeat business.
- Oversaw budgeting and financial management for various landscaping projects.
- Liaised with suppliers to ensure timely deliveries.
- Delegated tasks efficiently to maximise productivity.
- Implemented cost reduction measures, reduced overhead expenses.
- Deal with all payroll and company accounts, including taxes returns and NI contributions
Deputy store manager
Schuh
West Thurrock, Essex
2010.08 - 2013.03
- Led operational team to ensure high standards of customer service were consistently achieved.
- Trained and mentored new staff members to enhance their skills and performance.
- Implemented effective inventory management practices to maintain stock levels and reduce waste.
- Coordinated promotional activities and visual merchandising to drive customer engagement and sales.
- In charge of each department on a rotational basis
- Oversaw daily store operations to ensure compliance with company policies and procedures.
- Resolved customer complaints efficiently to uphold brand reputation and customer trust.
- Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
- Made sure merchandise was displayed attractively, led to increase in footfall.
- Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
- Assisted in recruitment process to bring in dynamic talent into the workforce.
Store manager
Safestore
Leigh-on-Sea, Essex
2000.02 - 2005.08
- Managed daily store operations ensuring optimal customer service and adherence to company policies.
- Led team in maintaining inventory accuracy through regular stock checks and effective merchandising strategies.
- Developed and implemented training programmes to enhance staff performance and promote a positive work environment.
- Oversaw financial transactions and prepared reports to track sales performance and operational efficiency.
- Established strong relationships with customers to foster loyalty and encourage repeat business.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Led a team of managers to improve struggling stores
- Collated sales figures across the region for the Divisional Director
- Run a special project to ensure smooth transition when changing computer soft which ran our systems
Livestock manager
PetSmart
Romford, Essex
1998.04 - 2000.02
- Managed daily care and feeding of livestock ensuring optimal health and wellbeing.
- Oversaw inventory management of supplies and products to maintain operational efficiency.
- Coordinated training for staff on livestock handling techniques and best practices.
- Developed and implemented health and safety protocols for livestock management.
Education
GCSE
St Anselm's
Basildon07.1996
Skills
- Leadership in diverse environments
- Effective delegating
- Customer relationship management systems
- Project oversight
- Customer relationship management
- Staff recruitment
- Budget planning
- Time efficiency
Timeline
Manager
Poplar Garden Services
2014.05 - Current
Deputy store manager
Schuh
2010.08 - 2013.03
Store manager
Safestore
2000.02 - 2005.08
Livestock manager
PetSmart
1998.04 - 2000.02
GCSE
St Anselm's