Shiva Keshava Gurrala
barking,Essex
Summary
Organized Manager with 3 years of experience in team leadership and project management. Proven ability to manage multiple priorities effectively while maintaining a positive attitude. Committed to achieving team goals through strategic planning and collaboration.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Manager
Benugo
City of Westminster, England
01.2022 - Current
- Assisted in delivering exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Supported daily operations by coordinating staff schedules and ensuring adequate coverage during peak hours.
- Collaborated with team members to maintain cleanliness and organization of dining and guest areas.
- Represented organisations at seminars, conferences and business events.
- Planned revenue generation strategies designed for growth.
- Established clear budgets and cost controls strategies to meet objectives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Engaged in training sessions to deepen understanding of hospitality standards and service protocols.
- Developed and implemented training programmes to improve staff performance and skillsets.
- Led team in streamlining operational workflows to enhance efficiency across projects.
Education
Master of Science - MSc Management
BPP University
London 01.2023 - 03.2024
Skills
- Product knowledge and integration
- Leadership in diverse environments
- Strategic planning software
- Customer relationship management systems
- Influential communication
- Customer relationship management
- Budget planning
- Staff recruitment
- Financial Forecasting
- Customer Service
- Leadership skills
- Team Leadership
- Financial reporting
Languages
English
Proficient (C2)
References
References available upon request.
Timeline
Master of Science - MSc Management
BPP University
01.2023 - 03.2024
Manager
Benugo
01.2022 - Current
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