Joanna Hasso
Manchest,UK
Summary
Multidisciplinary and driven professional with a diverse background in management, and administration, currently pursuing a degree in Architectural Engineering. Reflecting a strong analytical and technical foundation. Brings over four years of hands-on experience in leadership and operations, having served as a Restaurant Manager at Al Jazeera and Ohio Restaurants, as well as a Receptionist and Personal Assistant in a corporate setting in Iraq. Known for strong problem-solving skills, team leadership, and the ability to adapt across industries. Currently expanding expertise into architectural design and engineering, combining scientific precision with creative thinking to pursue a career at the intersection of design, technology, and management.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work history
Manager
Ohio restaurant
Manchester, UK
03.2023 - 05.2025
- Supervised project timelines for timely completion.
- Secured new business opportunities with successful networking events.
- Managed team dynamics by implementing conflict resolution strategies.
- Streamlined communication channels, enhanced internal information flow.
Receptionist and Personal Assistant to the Direct
GSF Conctruction
Erbil, Iraq
05.2022 - 01.2023
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Completed data entry tasks whilst adhering to strict deadlines.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
- Handled appointment scheduling to ensure smooth daily operations.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Located information and records quickly to assist with ad-hoc queries.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
Manager
Al Jazeera Restaurant
Manchester, UK
09.2020 - 04.2022
- Optimised resource allocation for increased profits.
- Managed team dynamics by implementing conflict resolution strategies.
- Delivered high-quality products to increase customer satisfaction.
- Enforced safety regulations to reduce workplace accidents.
- Identified growth opportunities through comprehensive market research.
- Cultivated strong relationships with clients to secure repeat business.
Education
GCSEs - English , Mathematics, Science
Tameside College
Ashton-under-Lyne 09.2020 - 05.2021
Associate of Applied Science - Chemistry, Biology
learndirect
ManchesterBachelor of Science - Architecture Engineering
University of Salford
SalfordSkills
- Technical proficiency
- Leadership in diverse environments
- Influential communication
- Strategic planning software
- Inspiring motivation
- Microsoft office suite proficiency
- Customer relationship management systems
- Communication excellence
- Staff recruitment
- Project budgeting
- Staff development and mentoring
- Customer relationship management
- Contract negotiations
- Crisis handling
- Customer Service
- Leadership skills
- Resilience under pressure
- Team Leadership
- Interpersonal communication
- Product knowledge
- Training and Development
- Microsoft Office Suite
- Software modelling capabilities
- Revit proficiency
- AutoCAD expertise
- Site planning
- Technical drawing
- Environmental impact analysis
- InDesign experience
- 3D Modelling
- Group presentations
- Design ideas
- Dynamic, friendly hostess
- Staff leadership
- Event planning and management
- Produce costings
Timeline
Manager
Ohio restaurant
03.2023 - 05.2025
Receptionist and Personal Assistant to the Direct
GSF Conctruction
05.2022 - 01.2023
Manager
Al Jazeera Restaurant
09.2020 - 04.2022
GCSEs - English , Mathematics, Science
Tameside College
09.2020 - 05.2021
Associate of Applied Science - Chemistry, Biology
learndirect
Bachelor of Science - Architecture Engineering
University of Salford
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