Summary
Overview
Work history
Skills
Affiliations
Timeline
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Michelle Atkinson

Whitehaven,Cumbria

Summary

Dynamic leader with expertise in diverse environments, excelling in customer relationship management and sales strategy development. Proven track record in KPI tracking and profit and loss analysis, driving organisational success through effective delegating and inspiring motivation. Skilled in crisis handling, mentoring, coaching, and staff recruitment, with a focus on time efficiency and safety consciousness. Committed to enhancing customer service and team leadership while pursuing opportunities for growth within the industry.

Overview

26
26
years of professional experience

Work history

Manager

Bodycare
Workington, Cumbria
03.2013 - 08.2025
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Implemented staff training programmes to enhance team performance and product knowledge.
  • Collaborated with cross-functional teams to develop and execute strategic initiatives.
  • Oversaw inventory management processes to maintain optimal stock levels and reduce waste.
  • Conduct all inductions of new starters.
  • Ensure staff rotas are completed.
  • Input wages
  • Ensure company policies and procedures of tills.
  • Operate and manage the banking.
  • Awareness of security systems.
  • Make sure all aspects of customer service are upheld at all times.
  • Setting daily and weekly briefs with the area manager.
  • Receive and complete deliveries.
  • Cover shifts when needed.



Ladies/menswear Department manager

Matalan
Workington, Cumbria
05.2004 - 03.2013
  • Managed daily operations of menswear and ladieswear departments ensuring high standards of customer service.
  • Developed and implemented merchandising strategies to enhance product visibility and appeal.
  • Trained and mentored team members to improve product knowledge and customer engagement.
  • Oversaw inventory management processes to maintain optimal stock levels and minimise discrepancies.
  • Managed a team to run each individual department.
  • Complete weekly KPIs to increase sales.
  • Complete staff performance reviews.
  • Set up monthly promotions.
  • Promote daily and weekly add on sales.
  • Build on customer service.
  • Manage a night team to complete full store moves.

Manager

Yorkshire Trading Company
Yorkshire, Yorkshire
01.2000 - 01.2005
  • Managed performance reviews to provide constructive feedback and support employee development.
  • Enforced safety regulations to reduce workplace accidents.
  • Resolved customer complaints swiftly to maintain high standards of service and brand reputation.
  • Delegated tasks efficiently to maximise productivity.
  • Lead and motivated store teams.
  • Delivered a high standard of customer service.
  • Ensured high standards of visual merchandising.
  • Maintained inventory control, reduced stock shortages.
  • Oversaw inventory management processes ensuring accuracy and timely replenishment of stock.
  • Provided information and answered customer questions.
  • Helped set up new stores.

Skills

  • Leadership in diverse environments
  • Inspiring motivation
  • Customer relationship management systems
  • Effective delegating
  • Constructive criticism
  • KPI tracking
  • Sales strategy development
  • Profit and Loss Analysis
  • Customer relationship management
  • Crisis handling
  • Mentoring and coaching
  • Staff recruitment
  • Time efficiency
  • Safety consciousness
  • Customer Service
  • Leadership skills
  • Team Leadership

Affiliations

  • I love to read and learn new skills. I like to listen to music. I have recently started to learn a bit of sign language as i help looking after and spending time with my niece who is deaf

Timeline

Manager

Bodycare
03.2013 - 08.2025

Ladies/menswear Department manager

Matalan
05.2004 - 03.2013

Manager

Yorkshire Trading Company
01.2000 - 01.2005

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Michelle Atkinson