Destiny Nelson
East Kilbride,South Lanarkshire
Summary
Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration and customer relations. Long-term employment and management from the age of 16 reflects reliability, commitment and loyalty to the workplace. Although offered RGM opportunities, these were respectfully declined due to personal career goals. Experience in customer service and conflict resolution highlights strong suitability for roles within hospitality. Completed secondary education up to S6, achieving 3 Highers, 5 National 5 qualifications, 8 National Units and a Mental Health and Well-being course at SCQF Level 5. I also achieved a Princes Trust Award and Certificate in Teamwork and Community (ETC) and also completed Princes Trust Achieve. Alongside these I completed multiple extra curriculars within and outside of school.
Overview
4
4
years of professional experience
Work history
Manager
Pizza Hut
East Kilbride, South Lanarkshire
08.2022 - Current
- Piloted change management initiatives, enhancing organisational adaptability.
- Delegated tasks to maximise productivity across teams.
- Enforced safety regulations, significantly reducing workplace accidents.
- Maintained inventory levels, preventing stock shortages.
- Delivered high-quality products, increasing customer satisfaction rates.
- Handled customer complaints with professionalism and efficiency.
- Applied new skills swiftly to improve operational efficiency.
- Worked flexible hours, including nights and weekends, demonstrating commitment.
- Followed Quality control and brand standards to ensure high quality product.
- Used critical thinking to analyse problems, evaluate options and select the best solution to move forward.
Counter staff member
Wok This Way
East Kilbride, South Lanarkshire
06.2021 - 10.2021
- Ensured seamless checkout experience by efficiently handling transactions.
- Processed payments quickly, enhancing the shopping experience for customers.
- Maintained health and safety standards
- Implemented effective upselling techniques to boost sales revenue.
- Covered staff absences and shift changes, Demonstrating reliability.
- Completed end-of-day cash reconciliation accurately, maintaining financial accountability.
- Welcomed customers warmly on arrival to create a friendly environment.
- Addressed all customer queries promptly, fostering customer trust.
Education
HNC - Healthcare Practice
South Lanarkshire College
East Kilbride, South Lanarkshire 08.2023 - 01.2024
Skills
- Constructive criticism
- Leadership in diverse environments
- Knowledge of regulatory standards
- Effective delegating
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Leadership skills
- Equipment Maintenance
- Public speaking
- Conflict Resolution
- Cash Handling
- Working under pressure and in fast paced environments
- Multitasking
Timeline
HNC - Healthcare Practice
South Lanarkshire College
08.2023 - 01.2024
Manager
Pizza Hut
08.2022 - Current
Counter staff member
Wok This Way
06.2021 - 10.2021
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