Claire Boyer
Corfe Mullen,Dorset
Summary
Dedicated professional with a strong emphasis on outstanding customer service and empathetic care to people's needs. Demonstrates exceptional patience and tolerance, ensuring time-efficient service and effective order processing. Proficient in product stocking and verbal communication, consistently delivering high-quality service. Career goal includes further enhancing customer satisfaction through refined service techniques.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work history
Bar staff member
The Dorset Soldier
Corfe Mullen, Dorset
06.2021 - Current
- Ensuring each customer is made to feel welcomed and served efficiently.
- Engaged with customers to create positive rapport, encouraging loyalty and repeat visits.
- Building a rapport with the locals and knowing what they each typically eat/drink.
- Rotated stock regularly, reducing waste from expired products and ensuring the bar display is always full.
- Making a variety of drinks at the customers request.
- Helping to assist the waiting staff when needed (taking food orders, serving their food etc)
- Assisting in training new staff, contributing to team efficiency.
- Handling cash/card transactions accurately.
- Performing bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Nursery assistant
Tops Day Nurseries
Corfe Mullen, Dorset
02.2015 - 06.2021
- .Provided care for children, ensuring their well-being at all times.
- Worked with other nursery staff to ensure efficient day-to-day operations.
- Created caring bonds with children for comfort and safety within nursery.
- Helped maintain attendance records guaranteeing accuracy and efficiency.
- Ensured quality childcare by following safety regulations strictly.
- Enaged in positive relationships with parents for better understanding of child's needs.
- Facilitated outdoor activities, promoting physical health among youngsters.
- Engaged children in arts and crafts activities, encouraging creativity and motor skills development.
- Assisted in meal preparation for nourishing the children properly.
- Observed children's behaviours, providing important insights into their development stages.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Recorded and informed manager regarding injuries and accidents.
- Assisted with nap times and settling children to sleep, whilst adhering to the parents wishes.
- Redirected problematic behaviour and guided children in self-soothing and emotional regulation.
- Engaged children in stimulating learning-based activities and games.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
Creche assistant
Virgin Active
Corfe Mullen, Dorset
06.2004 - 01.2008
- Promoted good hygiene habits amongst children, creating a healthy creche environment.
- Facilitated engaging story times to enhance literacy skills amongst toddlers.
- Fostered positive relationships with parents and families, resulting in trustful care partnerships.
- Encouraged creative expressions among children using art and craft sessions, to make the most of their imagination.
- Managed any arising conflicts between the children diplomatically, maintaining peace within the creche.
- Achieved a nurturing environment by providing emotional support to children.
- Assisted with nap times and settling children to sleep, whilst adhering to the parents wishes.
- Maintained clean and organised play areas, promoting a healthy space for activities.
- Maintained up-to-date records of each child's personal information for emergencies.
- Practiced child protection and health and safety measures to comply with guidelines.
- Fed meals , changed nappies and assisted children to use toilet.
- Recorded and informed manager regarding injuries and accidents.
Administrative assistant
Liverpool Victoria
Westbourne, Dorset
06.2000 - 06.2004
- Provided support to staff within the collections department.
- Submitted timely reports which provided critical updates on various projects.
- Maintained stock levels to avoid shortages in office supplies.
- Contributed to team effort by accomplishing related results as needed.
- Supported accurate record-keeping with proficient data entry skills.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
- Sent out pre-written communication to customers.
Waitress assistant
Holes Bay Inn
Poole, Dorset
09.1997 - 06.2000
- Enhanced customer service by promptly taking orders and delivering food.
- Facilitated smooth operations by setting up and clearing tables.
- Worked within a team to provide efficient service at all times.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Enhanced dining experience through friendly interaction with customers.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Streamlined order placements with clear communication to kitchen staff.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Created friendly, welcoming atmosphere to encourage positive guest experiences.
- Informed kitchen staff regarding special order requirements.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Education
NVQ Level 3 - Childcare and Development
Childcare
Broadstone, Dorset 01.2007 - 06.2008
GCSEs - English, Sociology, Childcare, French, Art
Corfe Hills School
Broadstone, Dorset 09.1994 - 07.1997
Skills
- Patience and tolerance
- Time-Efficient service
- Product stocking
- Verbal communication
- Order processing
- Outstanding customer service
- Empathetic and caring to peoples needs
Affiliations
- Reading, family, socialising, cinema and films, exploring new places.
Timeline
Bar staff member
The Dorset Soldier
06.2021 - Current
Nursery assistant
Tops Day Nurseries
02.2015 - 06.2021
NVQ Level 3 - Childcare and Development
Childcare
01.2007 - 06.2008
Creche assistant
Virgin Active
06.2004 - 01.2008
Administrative assistant
Liverpool Victoria
06.2000 - 06.2004
Waitress assistant
Holes Bay Inn
09.1997 - 06.2000
GCSEs - English, Sociology, Childcare, French, Art
Corfe Hills School
09.1994 - 07.1997