Chelsea-lee Ball
Corhampton,Hampshire
Summary
I am a reliable and hard-working team player who contributes positively to group goals and supports colleagues to achieve shared success. i work well with people at all levels , communicate clearly and stay calm and constructive under pressure. I’m highly adaptable and quick to learn new tasks and adjust to change, maintaining a positive attitude while keeping work flowing smoothly and efficiently. I take pride in delivering high-quality results, and remain focused and dependable in fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Receptionist
Rushton hall hotel and spa
rushton , Northamptonshire
09.2025 - Current
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Upheld confidentiality with sensitive information handling procedures.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Handled office petty cash and maintained flawless records.
- Wrote professional letters, memos and emails for internal and external business communication.
Soldier
British Army
Pirbright, Surrey
01.2024 - 11.2024
- Achieved high level of fitness with rigorous physical training.
- Adhered strictly to military laws, promoting lawful conduct amongst peers.
- Maintained strict discipline, resulting in an organised unit.
- Improved morale with effective team building activities.
- Led fire team during infantry dismounted battle drills and situational training exercises, providing maximum safety.
- Responded to emergencies with speed, coherence and knowledgeable assistance.
- Administered first aid and followed basic lifesaving procedures in emergency situations.
- Operated weaponry and communication systems.
- Remained composed and focused in highly stressful situations.
- Followed instruction to complete exact requests of senior officers.
- Upheld integrity of communication systems by adhering to internal procedures.
waitress
route 1 recruitment
Northampton, Northamptonshire
04.2020 - 05.2022
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained clean and organised dining area for customer comfort.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Met special dietary requests with careful preparation and presentation of dishes.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Accommodated special event needs, provided customised services for parties.
- Enhanced guest satisfaction through attentive and prompt service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
NVQ Level 2 - health and social care
Northampton College
Northampton 09/2022 - 12/2022
NVQ Level 2 - Preparation for uniformed services
MPCT
birmingham 01/2023 - 07/2023
NVQ Level 3 - preparation off uniformed services
MPCT
birmingham 08/2023 - 01/2024
Skills
- Email correspondence
- Telephone operations
- Selfless commitment
- Goal driven
- Leadership
- Communication
- Dedication
- Teamwork
- Problem-solving
- Calm under pressure
- Decision making under pressure
- Physical Fitness
- First aid knowledge
- Resilience under pressure
Certification
Full UK driving license
Timeline
Receptionist
Rushton hall hotel and spa
09.2025 - Current
Soldier
British Army
01.2024 - 11.2024
waitress
route 1 recruitment
04.2020 - 05.2022
NVQ Level 2 - health and social care
Northampton College
09/2022 - 12/2022
NVQ Level 2 - Preparation for uniformed services
MPCT
01/2023 - 07/2023
NVQ Level 3 - preparation off uniformed services
MPCT
08/2023 - 01/2024