Summary
Overview
Work history
Education
Skills
Certification
Hobbies
Personal Information
Timeline
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Lima Akter Munni

Lima Akter Munni

Enfield,Greater London

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.

Overview

2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Receptionist

Rainbow Soft Play & Cafe
Southgate , Enfield
06.2024 - 11.2024
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained accurate logs of visitor entries for security purposes.
  • Upheld confidentiality with sensitive information handling procedures.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.

Barista

Rainbow Soft Play & Cafe
Southgate , Enfield
03.2024 - 05.2024
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Communicated effectively with kitchen staff ensuring seamless service delivery.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Exhibited knowledge of various coffee blends for enhanced customer experience.

Event management

Rainbow Soft Play & Cafe
Southgate , Enfield
01.2024 - 02.2024
  • Assisted in event management activities promoting company culture and employee engagement.
  • Streamlined communication for efficient event management.
  • Assisted in event management activities at the hotel; ensured successful execution of planned events.

Customer service

Rainbow Soft Play & Cafe
Southgate , Enfield
12.2023 - 12.2023
  • Provided excellent customer service resolving payment queries promptly .
  • Led team to enhance customer service standards.
  • Delivered exceptional customer service with proactive management techniques.

IELTS instructor

Optimiser
Bandar Bazar, Sylhet, Bangladesh
09.2022 - 07.2023
  • Guided individuals towards achieving high scores in IELTS test by identifying strengths and weaknesses.
  • Ensured better comprehension of complex concepts by simplifying explanation techniques.
  • Provided counselling sessions to discuss study strategies and time management techniques for exam success.

Education

Master of Arts - MA Applied Linguistics

University of Greenwich
Greenwich, London
09.2023 - 09.2024

Bachelor of Arts - English

Moulvibazar Mahila College
Moulvibazar, Sylhet

Higher School Certificate - Science

Fenchuganj Degree College
Fenchuganj, Sylhet

Secondary School Certificate - Science

Chhatak Cement Factory High School
Chhatak, Sylhet

Skills

  • Event management experience
  • Basic bookkeeping
  • Reception area maintenance
  • Organisational efficiency
  • Billing experience
  • Email correspondence
  • Reliable punctuality
  • Keyboard typing speed
  • Hospitality standards
  • Customer Service
  • Calm under pressure
  • Data Entry
  • Microsoft Office Suite
  • Microsoft Office
  • Appointment management
  • Online triaging
  • Email management
  • Document control

Certification

Plant Operation, maintenance and quality control of Chemical Industry.

Hobbies

Gardening

Traveling

Cooking

Exploring new

Personal Information

Timeline

Receptionist

Rainbow Soft Play & Cafe
06.2024 - 11.2024

Barista

Rainbow Soft Play & Cafe
03.2024 - 05.2024

Event management

Rainbow Soft Play & Cafe
01.2024 - 02.2024

Customer service

Rainbow Soft Play & Cafe
12.2023 - 12.2023

Master of Arts - MA Applied Linguistics

University of Greenwich
09.2023 - 09.2024

IELTS instructor

Optimiser
09.2022 - 07.2023

Bachelor of Arts - English

Moulvibazar Mahila College

Higher School Certificate - Science

Fenchuganj Degree College

Secondary School Certificate - Science

Chhatak Cement Factory High School

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Lima Akter Munni