Eliza Richardson
Halifax,West Yorkshire
Summary
I am a reliable, motivated and customer focused professional with experience across retail, hospitality and administration. With over three years in hospitality and more than a year as a receptionist, I have developed strong interpersonal skills and a natural ability to create positive, memorable experiences for customers. I am enthusiastic about helping customers chose pieces that reflect their style, guiding them through fabric, size and design options, and supporting the brand with pride and care.
I am now seeking more of a challenge in an exciting and creative role within luxury retail, where personality, attention to detail and exceptional customer care truly make a difference. I bring confidence in engaging with the public, a warm and approachable manner, and a genuine commitment to delivering exceptional customer service.
My experience dealing with the public has strengthened my ability to read customer needs, built rapport, and provide a thoughtful support. With my friendly and articulate approach, I am eager to continue learning, exceed expectations, and contribute to a team that values quality, professionalism and customer experience. I am ready to apply my strengths and sales potential to a high-end showroom team.
Overview
4
4
years of professional experience
Work history
Receptionist
A-Safe
Elland, West Yorkshire
11.2024 - Current
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Direct visitors and clients to appropriate staff, ensuring efficient service delivery.
- Enhance customer satisfaction by efficiently managing all front desk enquiries.
- Serve as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Collaborate with team members in organising company events.
- Utilise multi-line telephone system to manage incoming calls effectively.
- Streamline communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Prepare meeting rooms before and after use, maintaining a neat appearance at all times.
- Provided comprehensive tour guidance to create an engaging experience.
- Adapted swiftly in high-pressure situations, managing multiple tasks concurrently.
- Maintained calm and professional demeanour during pressured situations.
Catering Waitress
Sapore
Halifax, West Yorkshire
11.2023 - 11.2024
- Promoted positive dining experience for guests through polite interaction and attention to detail.
- Helped maintain stock levels, reducing the chance of shortages during service hours.
- Served beverages according to established pouring standards; maintained professionalism despite busy periods.
- Promoted upselling food and drink options skillfully during conversations with established customers.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
Catering Waitress
Springhead
Halifax, West Yorkshire
03.2022 - 11.2023
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Processed cash, credit card and voucher payments using POS terminals.
- Greeted new customers, answered initial questions and took drink orders.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Shop Cashier
Springhead
03.2022 - 09.2022
- Promoted missed offers and additional till-side purchases, increasing average customer spend.
- Processed contactless, chip and pin, cash and voucher payments with meticulous accuracy.
- Encouraged customer sign-ups to loyalty card schemes, promoting current offers for repeat custom.
- Greeted customers enthusiastically, engaging in conversation to ensure friendly, professional customer care.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Implemented upselling techniques, applying knowledge about customer purchases to recommend catered products.
Education
GCSEs - English, Maths, Science, PE, Textiles, Photography.
Calder High School, The Calder Learning Trust
Hebden Bridge, CLDNCFE Level 3 BTEC National Diploma - Travel and Tourism
Leeds City College
Leeds 09/2023 - 05/2024
Skills
- Cash and credit transactions
- Guest needs anticipation
- Highly responsible and reliable
- Superb customer service
- Adaptability under pressure
- Email correspondence
- Good eye for textiles and design
- Patience and composure
- Vivacious personality
- Thrives in busy work environment
- Personable demeanour
- Confident computer skills
- Strong communication abilities across phone and online chat
- Diverse skills in technology
Education
other
Timeline
Receptionist
A-Safe
11.2024 - Current
Catering Waitress
Sapore
11.2023 - 11.2024
Catering Waitress
Springhead
03.2022 - 11.2023
Shop Cashier
Springhead
03.2022 - 09.2022
GCSEs - English, Maths, Science, PE, Textiles, Photography.
Calder High School, The Calder Learning Trust
NCFE Level 3 BTEC National Diploma - Travel and Tourism
Leeds City College
09/2023 - 05/2024