FATIMAH IMRAN
Manchester
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Professional and approachable with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions.
Offering strong communication and organisational skills, with friendly and welcoming attitude. Knowledgeable about customer service, multitasking, and handling administrative tasks. Ready to use and develop interpersonal, time-management, and problem-solving skills.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work history
Receptionist
Abraham Moss Community School
06.2025 - 08.2025
- Friendly and highly organised Receptionist with many experience working in a busy school office. Skilled in front-desk coordination, handling parent and visitor enquiries, managing school communications, and providing administrative support to staff and senior leadership. Known for being reliable, professional, and calm under pressure. Looking to bring my strong customer service and admin skills to a dynamic team environment.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Handled appointment scheduling to ensure smooth daily operations.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Assisted with administrative tasks, improving overall functionality of the office.
- Maintained accurate logs of visitor entries for security purposes.
- Completed data entry tasks whilst adhering to strict deadlines.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Managed phone calls, resulting in effective communication flow within the company.
- Acted as first point of contact for wide range of personnel.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Sales customer advisor
Tech Mahindra
08.2023 - 01.2025
- A dedicated and results-driven Sales Customer Service Advisor with a proven track record of delivering exceptional customer service and driving customer satisfaction. Experienced at Tech Mahindra, where I developed strong skills in both sales and service, consistently meeting targets and supporting clients with professionalism and care. I am now seeking to contribute to a dynamic organisation where I can further develop my skills, continue providing excellent service, and help drive business success.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Implemented feedback from customers to improve services offered.
- Developed rapport with customers for improved loyalty and repeat business.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Ensured smooth store operations by coordinating with the team effectively.
- Achieved higher customer retention through consistent follow-ups and updates.
HR assistant
Odell Pharmacy
01.2023 - 08.2023
- Streamlined HR procedures, boosting productivity and efficiency within the team.
- Implemented new onboarding procedures for smoother integration of new hires into the team.
- Participated in disciplinary procedures to maintain a respectful workplace culture.
- Maintained close relationships with department managers, promoting smoother operations throughout the company.
- Organised ongoing training sessions to enhance employees' professional development.
- Facilitated conflict resolution between employees, fostering a harmonious work environment.
- Compiled data for detailed personnel records, ensuring legal compliance.
- Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.
- Liaised closely with other departments for effective cross-functional collaboration.
- Assisted in payroll administration for accurate and timely salary disbursement.
- Coordinated recruitment processes to attract high-quality candidates.
- Handled leave management duties, facilitating appropriate cover arrangements during absences.
- Carried out frequent performance evaluations for continuous staff improvement.
Supervisor
Challenge-trg Recruitment
10.2022 - 06.2023
- Developed a strong understanding of human resources roles and responsibilities, supporting key HR functions to ensure smooth and efficient operations. Oversaw and managed associate schedules to maintain workflow and timely task completion, while also conducting payroll checks to ensure accuracy and compliance with company policies. Contributed to day-to-day administrative and operational support, and ensured that recruitment practices adhered to legal and regulatory requirements, including equal employment opportunity laws and GDPR compliance.
- Assisted with the full recruitment and onboarding process for new employees, including managing candidate communication and coordinating pre-employment checks to ensure compliance and a smooth start. Maintained accurate employee records in line with HR policies and procedures, and supported benefits enrolment while addressing HR-related inquiries from staff. Provided administrative support during grievance meetings by taking accurate notes and handling sensitive documentation, contributing to a professional and compliant HR environment.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Led team meetings, ensured clear communication amongst all members.
- Fostered a positive work culture to boost employee morale.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Identified potential risks and mitigated them through proactive measures.
- Implemented company policies effectively, maintained high standards of service delivery.
- Conducted performance appraisals with employees for career development discussions.
- Monitored employee attendance records for maintaining discipline within the team.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Sales
Artisan Agency
07.2021 - 05.2022
- Possess strong sales and upselling techniques with a proven ability to meet and exceed individual and store sales targets. Highly skilled in customer service and building lasting client relationships, supported by excellent communication and interpersonal skills. Have in-depth knowledge of fragrance notes, scent families, and luxury brands, enabling me to confidently assist customers in selecting the perfect fragrance based on their preferences and needs. Experienced in explaining fragrance compositions and longevity to enhance the overall customer experience. Proficient in cash handling and POS systems, consistently contributing to smooth and efficient store operations.
- Evaluated sales performance to determine progress.
- Boosted sales with effective upselling techniques.
- Collaborated closely with sales team to develop compelling sales pitches and presentations.
- Managed stock for smooth sales operations.
- Increased sales through persuasive upselling techniques.
HR Assistant
David Lewis Centre
07.2022 - 01.2023
- I maintain a detailed register of Disclosure and Barring Service (DBS) applications, ensuring all employee checks are completed every three years in line with safeguarding requirements. I have managed end-to-end recruitment processes, liaising with candidates and hiring managers to ensure a smooth and professional experience. My responsibilities have included monitoring employee probation periods, absences, and leave to ensure compliance with company policies. I regularly produce accurate HR documentation, including contracts and formal letters, while maintaining high standards of data integrity. As the first point of contact for recruitment queries, I consistently provide a positive and informative candidate experience.
- Improved employee satisfaction by organising efficient internal communication protocols.
- Coordinated recruitment processes to attract high-quality candidates.
- Facilitated conflict resolution between employees, fostering a harmonious work environment.
- Organised ongoing training sessions to enhance employees' professional development.
- Participated in disciplinary procedures to maintain a respectful workplace culture.
- Ensured fair treatment of all employees by implementing company policies diligently.
- Provided administrative support during annual appraisal process resulting in seamless execution.
- Managed employee benefits packages, enhancing job satisfaction and loyalty amongst staff members.
- Assisted in payroll administration for accurate and timely salary disbursement.
- Implemented new onboarding procedures for smoother integration of new hires into the team.
- Liaised closely with other departments for effective cross-functional collaboration.
- Oversaw HR-related documentation, ensuring correct storage and accessibility when required.
Education
Bachelors Honours - Human Resources Management
University of Salford
Salford, PALevel 5 CIPD qualification -
University of Salford
SalfordSkills
- Communication
- Team Player
- Project Management
- Leadership
- Adaptability
- Data Analytics
- Problem Solving
- Document Drafting
- Time Management
- Patience and composure
- Organisational efficiency
- Email correspondence
- Good judgement
- Discretion and confidentiality
- Strategic planning
- Attention to Detail
- Project scheduling
- Microsoft Office
- Administration
- Business correspondence
- Office admin
- Email management
- High efficiency
References
Available upon request.
Timeline
Receptionist
Abraham Moss Community School
06.2025 - 08.2025
Sales customer advisor
Tech Mahindra
08.2023 - 01.2025
HR assistant
Odell Pharmacy
01.2023 - 08.2023
Supervisor
Challenge-trg Recruitment
10.2022 - 06.2023
HR Assistant
David Lewis Centre
07.2022 - 01.2023
Sales
Artisan Agency
07.2021 - 05.2022
Bachelors Honours - Human Resources Management
University of Salford
Level 5 CIPD qualification -
University of Salford
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