Jay Gatsby
Summary
A dedicated professional with expertise in point of sale operation and beverage serving techniques. Demonstrates exceptional food pairing knowledge and a deep understanding of dietary restrictions. Multilingual abilities enhance customer centricity, ensuring a positive experience for all patrons. Committed to maintaining a positive demeanor and delivering outstanding service in every interaction.
Overview
10
10
years of professional experience
Work history
Hospitality team member
Nando's
London
2023.02 - Current
- Maintained high levels of customer service by promptly addressing guest queries.
- Enhanced guest satisfaction with prompt and attentive service.
- Handled complaints professionally, ensuring guest satisfaction and brand loyalty.
- Streamlined communication between kitchen and floor staff for efficient service.
- Assisted colleagues during peak hours for smooth operations.
- Arranged customer special requests promptly, fostering positive guest experiences.
- Promoted daily specials to increase sales revenue.
- Prepared tables swiftly, enhancing guest flow and turnover.
Bar staff member
tiger tiger
London
2018.10 - 2020.03
- Cleaned and sanitised bar area, ensuring compliance with hygiene standards.
- Delivered excellent service to enhance customer satisfaction.
- Handled cash transactions to ensure accurate accounting.
- Adhered to health and safety regulations strictly.
- Checked identification to maintain legal compliance.
- Restocked bar during busy periods to support smooth operations.
- Liaised with kitchen staff for seamless service delivery.
- Increased footfall with engaging promotional strategies.
- Made cocktails for customer enjoyment.
Retail sales associate
Selfridges & Co
London
2016.06 - 2018.09
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Boosted sales through suggestive selling techniques.
- Resolved customer complaints ensuring satisfaction and repeat business.
- Provided coverage during peak times to manage customer flow effectively.
- Followed company policies whilst handling returns and exchanges preserving customer loyalty.
Education
GCSEs - GCSEs
Longdean school
Hemel Hempstead, Hertfordshire 2001.04 -
A-Levels - Economics
Longdean School
Hemel Hempstead, Hertfordshire 2015.09 - 2016.07
Skills
- Point of sale operation
- Beverage serving techniques
- Multilingualism
- Food pairing knowledge
- Knowledge of dietary restrictions
- Customer centricity
- Positive demeanor
Accomplishments
Duke of Edinburgh Bronze Award Completed
Duke of Edinburgh Silver Award Completed
Duke of Edinburgh Gold Award Completed
Languages
Urdu
Advanced
French
Elementary
German
Beginner
Timeline
Hospitality team member
Nando's
2023.02 - Current
Bar staff member
tiger tiger
2018.10 - 2020.03
Retail sales associate
Selfridges & Co
2016.06 - 2018.09
A-Levels - Economics
Longdean School
2015.09 - 2016.07
GCSEs - GCSEs
Longdean school
2001.04 -