Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Jacob Wood

Jacob Wood

Frodsham,Cheshire

Summary

I am a self-motivated individual offering excellent skills in customer service and team work. I have the ability to articulate and help customers make menu choices. I have excellent issue resolution and customer service skills. I am an organised, independent worker with strong time management skills.

Overview

3
3
years of professional experience

Work history

Hospitality team member

Handsome carrot
Helsby, Cheshire
03.2025 - Current
  • I am responsible for running and managing the halfway house at Helsby golf club.
  • Contributed to team targets by up-selling menu items.
  • Adhered to health and safety regulations, ensuring a safe environment for guests.
  • Ensured stock availability by liaising with kitchen staff regularly.
  • Took orders accurately reducing errors in meal preparation.
  • I make sure stock is always full when needed
  • I am in charge of cleaning the halfway house to a great standard after every shift

Bar and Hospitality event staff

Staff 86
Chester, Cheshire
07.2024 - Current
  • Understood and adhered to food safety and hygiene regulations.
  • Served food and beverages, going the extra mile to deliver personalised customer service.
  • Handled complaints and conflict with diplomatic approach.
  • Brought positive can-do attitude and passion for customer service to solve service issues.
  • Accurately took and processed high quantity of orders at peak times.

Football referee

Mid Cheshire FA
Frodsham, Cheshire
10.2023 - Current
  • Controlled on-pitch behaviour to maintain team and player safety.
  • Followed play closely to make clear, fair decisions.
  • Ensured a positive match experience by effectively resolving conflicts between players, coaches and observers.
  • Maintained peak fitness levels to meet physical refereeing demands.
  • Inspired good sportsmanship and adherence to official rulebook.
  • Communicated instructions and rulings clearly to players and officials.
  • Checked pitch condition and markings met agreed standards.
  • Attended regular training to maintain up-to-date health, fitness and sports science knowledge.

Pitch Crew

FrodshamJFC
Frodsham, Cheshire
04.2022 - 08.2025
  • Worked fast and accurately to meet club needs and service goals.
  • Flexibly took on various roles to support workflow.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Addressed questions, concerns and complaints of coaches and teams
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.

Fast food worker

EJ Frydays
Frodsham, Cheshire
08.2023 - 08.2024
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
  • Offered exceptional customer service with strong product knowledge.
  • Used fryers , grills, and microwaves while following safety guidelines.
  • Prepared and packaged orders with precise presentation skills.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Demonstrated proper food handling and safety standards.
  • Checked completed orders for accuracy, quality and presentation.
  • Prepared ingredients before busy period based on expected customer levels.
  • Operated fryer to create fresh and tasty fries quickly and efficiently.
  • Greeted incoming customers, offered menu information and documented orders.
  • Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
  • Enabled smooth operations during peak times by assisting in food preparation tasks.
  • Boosted sales by suggestively selling sides, drinks and desserts.

Education

GCSEs - GCSE's

Helsby High School
Frodsham
09.2019 - 07.2024

Btec level 3 national extended diploma - Engineering

Cronton Six Form College
Widnes, Halton
09.2024 -

Skills

  • Customer service
  • Food preparation
  • Order accuracy
  • Counter sales
  • Upbeat customer greetings
  • Point of Sale
  • Till operation
  • Front of House cleaning
  • Knowledge of dietary restrictions
  • Stock management
  • Coffee and tea brewing
  • Cash handling and processing

Affiliations

  • Football and golf

References

References available upon request.

Timeline

Hospitality team member

Handsome carrot
03.2025 - Current

Btec level 3 national extended diploma - Engineering

Cronton Six Form College
09.2024 -

Bar and Hospitality event staff

Staff 86
07.2024 - Current

Football referee

Mid Cheshire FA
10.2023 - Current

Fast food worker

EJ Frydays
08.2023 - 08.2024

Pitch Crew

FrodshamJFC
04.2022 - 08.2025

GCSEs - GCSE's

Helsby High School
09.2019 - 07.2024

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Jacob Wood