Summary
Overview
Work history
Education
Skills
Timeline
Generic

Charlotte Palmer

Reading,England

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. I’m Engaging with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Friendly and enthusiastic and adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

7
7
years of professional experience

Work history

Front of house team member

Siren Craft Brew
Reading, West Berkshire
06.2024 - Current


  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals for buffets, Christmas bookings and standard weekly bookings.
  • Recommended menu items, both food and drink to guests, enhancing their dining experience.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Adapted swiftly to changing situations for uninterrupted service quality.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Upheld rigorous hygiene standards in all front-of-house areas.

Physical education and sports teacher

Rippa Rugby
Bournemouth, Dorset
01.2023 - 06.2024
  • Encouraged active participation from every student through engaging lesson plans and fun activities,.
  • Coordinated extracurricular sports activities, increasing student participation.
  • Motivated underperforming students to improve their performance.
  • Evaluated individual student progress, providing constructive feedback on areas requiring improvement.

Bar staff member

Slug and Lettuce
reading, West Berkshire
06.2022 - 06.2024
  • Made cocktails for customer enjoyment.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Ran staff based incentives to drive sales and customer engagement
  • Served customers to foster a friendly atmosphere.
  • Assisted in training new staff, contributing to team efficiency.
  • Helped organise special events at the bar.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Bottomless brunch Host, running hen dos, birthday parties, focus on customer engagement
  • Cocktail masterclass host, customer based with 15-20 people, 2 hour experience focus on the best customer experience and satisfaction

Front of house team member

Nirvana Spa
reading, West Berkshire
12.2018 - 08.2021
  • Assisted guests with queries or requests for optimal guest experience.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.

Education

Diploma of Higher Education - Sport and Fitness Management

Farnborough Sixth form college
Farnborough

A-Levels - English Language

Farnborough sixth form college
Farnborough

Bachelor of Science - Sport Mangament

Bournemouth University
Bournemouth
09/2021 - 06/2024

Skills

  • In-Person sales techniques
  • Event planning capabilities
  • Up-Selling practices
  • Drink serving techniques
  • Reservation management
  • Team collaboration
  • Event host
  • Positive attitude
  • Customer experience
  • Customer Service
  • High-volume dining
  • POS Systems

Timeline

Front of house team member

Siren Craft Brew
06.2024 - Current

Physical education and sports teacher

Rippa Rugby
01.2023 - 06.2024

Bar staff member

Slug and Lettuce
06.2022 - 06.2024

Front of house team member

Nirvana Spa
12.2018 - 08.2021

Diploma of Higher Education - Sport and Fitness Management

Farnborough Sixth form college

A-Levels - English Language

Farnborough sixth form college

Bachelor of Science - Sport Mangament

Bournemouth University
09/2021 - 06/2024

Similar Profiles

Create profile
Charlotte Palmer